Job details
Job type full-time
Full job description
As a client partner at 10pearls, you’ll have the opportunity to take an active role in supporting a portfolio of clients while looking for new business to join 10pearlsWorking closely with the executive team, you’ll also act as the escalation point for business-critical matters and support when needed.
This is a fully remote position.
The day to day:
Build and grow strong client relationships through regular communication, and firm alignment, and expert expectation management to increase the partnership between 10pearls, client, delivery teams, and executive stakeholders.
Understand the client`s business priorities, pain points, overall technology landscape, organization, timeline, and priorities for capitalizing their return on investment.
Work with clients to identify new needs and obtain qualified job requirementsNegotiate with clients to establish appropriate bill rates, contract terms, and fees.
Identify client growth areas and strategically plan with the sales and executive team to grow existing teams and help identify growth opportunities.
Build customer advocates - develop deep strategic client relationships and build a loyal client base that actively advocates for our company.
Develop and implement customer success initiatives - leverage prior experiences and an entrepreneurial spirit to help us establish new best practices.
Consistently prospect, pursue, and close new businessAbility to identify new leads and prospects, generate call lists, and obtain client meetingsCold and warm calling skills; experience dealing with and managing objections.
Leads the pursuit and capture of client renewals.
You will bring:
Customer-facing experience in the technology industry with a broad understanding of the markets 10pearls operates in, with demonstrated practical knowledge of the business drivers that translate into technical requirements.
Client account management and client advocacy experience with proven customer/client-facing skills.
Ability to exhaust all avenues and present best value and pricing to leads and prospects and convert them to clients.
Ability to communicate effectively and interface with at all levels, including senior management and technical personnel.
A strong team player and servant leader who thrives in a fast-paced, dynamic environment, you excel at proactively and positively managing change.
Ability to multitask as a detailed oriented, curious, and strong problem solver.
Effectively manage high-pressure situations with a high degree of patience, tenacity, and tact, by involving the appropriate resources as necessary.
Highest commitment to customer service and satisfaction.
Strong problem resolution negotiation and closing skillsExcellent planning, time management, communication, decision-making, presentation, organization, and interpersonal skills.
Results-orientedAbility to plan the week, month, and quarter with proven results.
Determination, persistency, and ability to add new clientsAbility to take “no” for an answer.
A sense of urgency and a bias for action.
Key performance metrics:
Customer satisfaction with partners: are your customers satisfied with your work? are you marketing, selling, implementing, configuring, and supporting customers successfully?
Partner profitability: meeting and exceeding personal annual sales quota.
Partner engagement: are you generating new business through a combination of your personal network, performing outreach, attending events, and other gathered intelligence.
Partner experience: the total partner experienceWe will be measuring your overall contributions to 10pearls, from policies to processes to personnel and profitability.
About 10pearls
10pearls is a growing, energetic, and highly-reputed product development company that specializes in mobile apps, enterprise software, gamification, and great user experiencesLed by an experienced management team, and serving impressive clients, 10pearls is seeking professionals with entrepreneurial spiritsWe seek professionals who thrive on new challengesOur employees have the unique opportunity of not only helping solve challenges for our clients but also to help define 10pearls’ growth and directionOur unique business practices, culture, and immense opportunity for growth help us attract professionals that have an entrepreneurial spirit10pearls‘ diverse clientele includes start-ups and entrepreneurial ventures, high growth small and medium-sized businesses, as well as, large enterprises and corporations that are publicly traded.
We offer a competitive compensation package, including full benefits:
Flexible paid time off
Medical, dental, vision
Fsa, medical and dependent coverage
Hsa (for the high deductible health plan option)
Telemedicine program (for those enrolled in medical)
Basic life & accidental death & dismemberment insurance
Voluntary life & accidental death & dismemberment insurance, both employee and dependents
Short term disability
Paid parental leave
Group long term disability
Voluntary critical illness, cancer, and hospital indemnity insurance
401(k) (up to 4% employer match, no vesting schedule)
Extracurricular activities, both fun and community service
Employee resource groups
Employee referral program
10pearls is an equal opportunity employer and is committed to maintaining a diverse workplace.
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