Job details
Job type full-time
Full job description
At 7shifts, we’re building a team and product that will help change the restaurant industry for the better, one shift at a time.
We believe that starts from the inside-outOur values—be radically candid, embrace new challenges, act like an owner, make every experience an 11, and solve with simplicity (otherwise known as beams)—are the bedrock of our team member experienceThose values are also what drive our customer experience, and are a big reason why we’re trusted by more than 350,000 restaurant pros around the world.
The restaurant industry in particular has been severely impacted by the pandemic, and the adoption of technology has become essential to the industry’s survival7shifts has supported restaurants with labor management tools through the pandemic, and have seen record growth as a company as the industry steadily recoversWhen every dollar counts in the face of reopening, restaurants across north america are turning to tech partners like 7shifts to help save them up to $50,000 on labor and grow rapidly out of the pandemicWe are scaling fast and adding hundreds of new customers every month.
We are looking for an organized and motivated client success coordinator to join our team and our mission to simplify labor management and improve performance for restaurants everywhereThis is an opportunity for someone who wants to play a critical role in driving our continued success.
The position can be based in new york, saskatoon or toronto, and is remote-friendly.
We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.
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What you’ll do: *
Management of special billing arrangements for clients
Administrative data tasks for larger mid-market accounts
Sitting in on calls with csm’s to understand client needs and follow-up items
Gather feedback from csm’s and support the product management team on marketing campaigns
Manage client feedback and organize next steps
Delegate support and client success client inquiry tickets
Work closely with sales ops to clean up data in salesforce
You should have:
An interest in supporting others
An interest in dipping your toes into the sales and success aspects of the business
The ability to work well independently
A knack for project management skills
Passion for performing and completing administrative tasks
It’d be cooler if you had:
Experience supporting and/or working in the restaurant, hospitality and/or tech industries
Experience with salesforce.com
About 7shifts
7shifts is a cloud-based labor management platform designed for the restaurant industryWe help restaurateurs – from independent establishments to large franchises – by making it easy for them to properly schedule their staff, streamline team communications, and reduce labor costsSince our founding in 2014, we have scaled rapidly to become the leading labor management solution for restaurants.
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Our response to covid-19*
Our team is fully supported in working remotelyWe have protocols in place for those who wish to work out of our saskatoon, toronto, or hoboken new jersey officesWhen it’s safe to do so, shifties will be able to work where they work best, whether that’s fully remote, or working from the office on a hybrid basis or fully in-office.
Our people and culture team has transitioned the recruitment, hiring, and onboarding processes to be fully virtualWe’ve added dozens of shifties to the team since then.
While working remotely challenges our team’s connected and activity-loving nature, we’ve been able to create virtual opportunities for fun and social connection.
Perks:
Centrally located offices in saskatoon, toronto, and hoboken for those who want to work in-person with their team
Remote friendly for those who want to work from home (whether it be preference or pandemic related)
In-person (post pandemic) or virtual annual staff retreat
Stock options (equity) in a vc-backed startup
Benefits coverage from the start
Unlimited vacation
Parental leave program
Continuous professional development budget
A culture that values authenticity, trust, curiosity, and diversity of thought
We thank you for your interest in joining the 7shifts team! while we welcome all applicants, only those who are selected for an interview will be contacted.
Job type: full-time
Work location: multiple locations
