The quality manager reports to the program management office directorThe qm routinely participates in pmo initiatives to advise on and deliver any relevant quality elements required, supports and participates in development and training of pmo processes and documentation, and serves as the company’s quality manager in attaining and maintaining industry certificationsThe ideal candidate would be a professional whose experience comprises project/program management, industry certifications and best practices implementation (iso and cmmi), and business process re-engineering experienceThe qm will also be tasked from time to time to advise and support project and program managers as they implement quality control/assurance, project management elements, and risk management on specific projects.
Responsibilities include:
Scheduling and conducting quality audits (cmmi and iso 9001, 20000-1:2018 and 27001)
Recording and maintenance of audit results
Scheduling meetings and documenting meeting minutes
Assisting in implementation of process improvement initiatives
Support projects in qa/qc tasks as assigned
Collecting and assisting in analysis of project and organizational metrics and data
Supporting and explaining quality initiatives to projects and organizational groups
Assisting with development, scheduling and conducting quality trainings
Ensuring all documentation is standardized and correct versions
Maintaining the organizational quality management library
Other duties as assigned
Required skills:
3+ years of progressive process improvement and quality assurance experience on a project level as well as the organization level – mainly with cmmi and iso standards
Strong experience with sharepoint
Strong experience with ms office suite – especially ms word, excel and powerpoint
Excellent written and oral skills
Adherence to organizational core values
Ability to work on timely completion of individual tasks independently
Excellent interpersonal skills with the ability to serve as a liaison with company managers and directors and external auditors.
Strong organizational skills (for online documents and libraries)
Hands-on experience in cmmi and iso audits
Experience with quantitative data analysis for process improvements
Key player and participant in successful external cmmi and iso appraisal efforts
Completed formal cmmi training (introduction to cmmi for development)
Can manage tasks independently
Knowledge and hands-on experience with business process models and concepts
Innovative thinker with ability to provide input and actively participate in continuous improvement initiatives
Curious mind and ability to find workarounds to get tasks completed – needs to be results and detail oriented
Team player
Minimum years of overall experience: 5+
Required certification(s):
Formal 3 day course on introduction to cmmi – offered by cmmi institute (formerly sei)
Desired certification(s):
Iso 9001, 20000-1:2018, 27001:2013 formal requirements or internal auditor training
Required education:
Bachelor’s degree or equivalent experience
Physical requirements:
Prolonged periods of sitting at a desk and working on a computer
Work location:
This position offers remote flexibility9th way insignia reserves to right to adjust work location based upon mission requirements.
9th way insignia
9th way insignia is an emerging service-disabled, veteran-owned small business (sdvosb) committed to working with our clients to provide next-generation, results-oriented technology—on time and under budget—in health i.t., infrastructure design and build, cybersecurity, cloud solutions, and data analyticsTo learn more about 9th way insignia, our benefits, and other career opportunities, please visit our website.
9th way insignia is an equal opportunity employerEmployment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by lawTo request a reasonable accommodation or inquire about the physical requirements or work conditions, contact hr@9th-way.com.
