Job details
Job type full-time
Full job description
Aaa club alliance is seeking an experienced travel agent to join our travel contact center team! this position will responsible for supporting member/non-member sales and service on multiple levels through multiple communication channels related to full-service domestic and international travel products.
**this is a work from home position but candidates must live with in our territory.
Why join aaa?
Aaa is a great place to workWe provide a stable working environment with challenging and exciting career opportunitiesTo the qualified candidate, we offer:
A competitive hourly rate depending upon experience plus commission, incentives and bonuses.
Comprehensive benefit package including, but not limited to: nearly 4 weeks of paid time off during the first year, 401(k) plan with a company match up to 7%, health & life insurance, tuition reimbursement, and a complimentary aaa premier membership just to name a few
What you will be doing:
Serve members/non-members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related productsWith a concentration on diamond elite and preferred vendor productsOperates and is familiar with all aca travel systems and applicable travel partner booking sites.
Complies with all arc regulations and club policies and procedures in the collection and handling of assets.
Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to aaa travel while demonstrating a pleasant and professional manner in compliance with quality guidelines.
Participates as a user in testing of new systems/proceduresMentor other travel contact center associates.
What you can provide us:
High school diploma; a graduate of an accredited travel school preferred
Eighteen (18) months experience as a travel agent.
Be able to attend all training as required
Demonstrating a general knowledge of effective sales techniques; uncovering customer needs to relate benefits of product features; anticipating and handling objections; being able to close a sale.
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Aaa club alliance (aca) is an equal opportunity employer.
Our investment in diversity, equity, and inclusion:
At aca, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our members and customersWe strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job category:
Sales
