Job details
Job type full-time
Full job description
Overview: **this position is eligible for a $1,000 sign-on bonus! please see terms below **
Eligible applicants must live within the aaa northeast footprint to be considered for work from home opportunitiesThis includes ri, ma, ct, ny & njYou have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of aaaThis includes high speed internet access with minimum internet speed requirements.
Responds to incoming calls from prospective and current members, with the objective of selling new or additional club products and services; processes membership record change requests; supplies detailed information regarding aaa products and services; provides five diamond customer service to encourage member retention, renewal and new membership sales; tracks daily sales activity; performs outbound marketing efforts as directed.
Responsibilities:
For bilingual roles, all responsibilities must be able to be completed in both english and target language.
Responds to incoming calls from prospective and current club members; sells memberships, upgrades, and additional products and services.
Places outgoing calls to prospective members to explain club services and products, using salesmanship and five diamond service approach to close sales.
Places outgoing calls to lapsed and former members to secure membership renewals.
Liaises with business lines and/or affiliate clubs, connecting members with contacts necessary to achieve the members desired outcome.
Processes transactions using computerized system for information gathering.
Tracks daily activity to ensure achievement of departmental goals.
Develops comprehensive knowledge of products and service offered by aaa northeast.
Attempts to resolve collections issues for outstanding membership accounts; mails membership applications to prospective members and a variety of requested membership materials; transfers memberships to aaa northeast from affiliate clubs.
Handles incoming emergency road service calls as required; follows protocol to gather pertinent information; delivers five diamond service during all member interactions.
Other duties as assigned.
Qualifications:
Education/licenses/certifications:
High school diploma or ged required
If for a bilingual job, must satisfactorily pass a translation assessment (from english to the target language and from the target language to english) during pre-hire screening, in accordance with policy - required
Experience:
Retail sales and/or telemarketing experience desired
Customer service experience
Skills & abilities:
Ability to convince others to buy goods/services or to otherwise change their minds or actions.
Encourage, build, and maintain mutual trust, respect, and cooperation with others.
Ability to listen to, understand, and communicate with others by telephone, in written form, electronically, or in person.
Ability to apply sound judgement to produce appropriate outcomes to a variety of situationsIncluding high volume and challenging situations.
Ability to add, subtract, multiply, or divide quickly and accurately.
Ability to operate a computer with relevant software applications.
Ability to maintain confidentiality.
Ability to act safely.
Ability to prioritize, organize, and accomplish work to achieve specific goals.
Developing specific goals and plans to prioritize, organize, and accomplish your work.
If for a bilingual job:
Verbal and written fluency in the stated target language and english.
Ability to facilitate communication between parties who speak two different languages, english and a target language, to effectively and accurately interpret‚ respondAnd resolve customer needs and problems.
Aaa northeast is driven by the diverse talents, skills, passions and expertise of our teamWe’re continuously expanding and redefining our innovative products and services to create the best experiences for our membersAs we continue to grow, our mission remains the same: helping and serving is a way of lifeIt’s why we’ve earned the trust of millions, and why aaa northeast has remained a resilient and reliable brand for over a century.
Sign-on bonus terms: any external candidate who accepts the memb sales-svc couns position will be eligible to receive a $1,000 sign-on bonusThis bonus will be issued in two installments, the first half after successful completion of 3 months of employment and the second half after successful completion of 6 months of employmentThese bonus terms take effect on your first day of work.
