Job details
Job type full-time
Full job description
It`s fun to work in a company where people truly believe in what they`re doing!
We`re committed to bringing passion and customer focus to the business.
Job description
Abc fitness solutions ( abcfitness.com ) is the premier provider of software and related services for the fitness industry, and has built a reputation for excellence in support for clubs and their membersAbc is the trusted provider to boost performance and create a total fitness experience for members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.
Founded in 1981, abc helps nearly 16,000 clubs and facilities globally perform better and more profitably offering a comprehensive saas club management solution that enables club operators to achieve optimal performanceAbc fitness solutions is a thoma bravo portfolio company, a private equity firm focused on investing in software and technology companies ( thomabravo.com ).
This position is responsible for providing analytical support for all internal and external clients based on the collection efforts made by abcThe employee will serve as a data analyst throughout the life of the account to enable clients to assess and track their business; provide problem resolution for issues and continually evaluate and review the dataAnalyst is responsible for the review of data to ensure accuracy and meeting of clients’ criteria regarding electronic agreements in the i740 system.
Key duties & responsibilities:
Develop communications with clients to assist with routine concerns and issues
Monitor and maintain accurate client records
Responsible for recommending and providing explanations to meet client needs
Develop processes/programs to increase client retention
Maintain and update checklists of key areas to cover during retention calls
Assess and procure training of processes, systems and procedures as needed
Document each member’s account as directed
Follow up with client as needed with resolutions to concerns or issues
Diffuse upset clients in the event abc and/or the client has caused errors to accounts
Implement training with clients on new third party reporting capabilities as needed
Evaluate and offer suggestions for new reports based on client’s needs or improvement to existing reports
Assist with issues and problem resolution through ad-hoc reports
Audit ad-hoc reporting for discrepancies, ensuring timeliness on new and/or changes to existing reports
Coordinate with business analysts and programmers to design and develop automated business systems
Responsible for evaluating, analyzing, and designing reports to clients
Gather all necessary information required from appropriate sources
Verify all appropriate details are provided
Verify all formatting is correct and aesthetically pleasing to the client
Verify accuracy of data before being sent
Ensure all data is sent in accordance with all abc security policies.
Conduct automated data sweeps on mass accounts to update invoices and data
Verify accuracy of data before and after
Verify monetary accuracy to invoices and total billing
Gather all criteria to perform sweep
Provide reports detailing data changes
Audit all anomalies to data as a result to data sweep
Generate, implement, and maintain as scheduled:
Monthly - maintain a monthly recurring schedule to ensure timelines are met
Communicate with clients of any deadline extensions required
Maintain procedures for customized reports
Update current schedule and communicate with clients as reports are created on crs
Perform monthly audits on customer’s enhancement fees to ensure accounts are being assessed per club requirements
Provide projections prior to due date
Review and compare to previous year and resolve any discrepancies
Provide support to all divisions of abc to answer client questions through:
Researching accounts
Auditing member issues
Making phone calls regarding abc issues as requested
Conduct conference calls as requested
Analyze exceptions and inconsistencies in monthly billing collections for clients as requested
Maintain structured, accurate, and up-to-date records in task management software
Any other duties as assigned by management
Regular and reliable attendance required
What you need:
Must type 40 wpm
Working knowledge of i740 strongly preferred
Basic to intermediate knowledge in microsoft office 2007+ products, including excel, word and access
Sql experience required
Vba and/or ultra-edit experience a plus
Datatrak and/or crs experience preferred
Must be well organized and self-motivated
Must be able to travel as required
Expresses a high level of energy and attention to detail and professionalism
Ability to work independently with little or no supervision with the ability to make independent decisions and take calculated risks
Ability to multi-task and change direction quickly with strong communication and interpersonal skills
Ability to problem solve using deductive reason skills in a timely manner
Excellent written and verbal communication skills including punctuation, spelling, grammar, and writing technique
Must be extremely detail-oriented and able to make sound decisions
Education and/or experience
Minimum of high school diploma or equivalent
College degree preferred
Minimum 0-2 years broad-based technical knowledge or 2-3 years with abc fitness
What’s in it for you:
Highly collaborative environment
Start-up vibe
Medical, dental, vision and 401k
Open pto
If you like wild growth and working with happy, enthusiastic over-achievers, you`ll enjoy your career with us!
Job type: full-time
Work location: multiple locations
