Job details
Job type full-time
Full job description
This position is responsible for providing benefits administration support to a portfolio of diverse clientsIncumbent will support enrollment, transactions and inquiries related to health plans.
From the team: we support one another to help each other grow and to ensure we succeed together in support of our clientsWe make a difference on a daily basis by providing exceptional service to our clients and their employeesIf you’re niche is diving in to a benefit platforms and managing benefits there is no shortage of this adventureEvery day provides the opportunity to learn something new! our best teammate in this role has the willingness to learn, attention to detail, ability to meet deadlines and is dependable.
General information
This position is salaried and exempt.
This position may work remote and/or from any newfront office.
This position reports to svp, client experience and operations.
What you`ll be doing
Coordinate daily benefit administration, including enrollments, changes, and terminations.
Oversee data entry based of client’s employee’s online elections, life status change forms or benefit enrollment forms.
Maintain general benefit life event processing information; monitor and correct errors accordingly, while ensuring coverage changes are updated with benefit vendors in a timely manner.
Perform routine eoi processing on behalf of the client.
Research benefit enrollment, premium collection issues and/or benefit carrier file discrepancies to resolve the problem.
Contact clients, as required to resolve benefit enrollments and related inquires.
Aid/respond to client as needed for benefit related questions, issues or escalations.
Create standard evidence of insurability reports, billing discrepancy reports, and/or ensure compliance with state specific benefit coverage regulations, based scope of services.
Provide cross functional support and back-up to other teams.
Other projects and responsibilities may be added at the company/manager’s discretion.
What you bring to the table
Excellent written and verbal communication skills: in person as well as via phone and email.
Excellent time management skills and ability to juggle competing priorities and high volumes.
Very strong organizational skills including the ability to meticulously develop and follow detailed step by step instructions.
Exceptional telephone etiquette for customer service environment, professionalism and tact.
Proficient knowledge and use of microsoft office and intermediate complexities of features.
Proficient knowledge and ability to learn and navigate features of benefit administration hr/payroll systems.
Ability to be disciplined, resourceful, take initiative, solve problems and offer solutions.
Works well with others in a fast-paced environment and be responsive to co workers and colleagues.
Adaptability and flexibility to respond to client and team needs.
Ability to multi-task, understand urgency and deal with changing priorities and deadlines.
Ability to review client deliverables to ensure accuracy.
Intermediate project management skills and systems knowledge.
Ability to forge relationships and build trust with clients, team and carriers.
Education and experience
Associates degree preferred, but not required.
Minimum of 3 years of payroll and/or benefits administration required.
Physical demands: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires moderate to long periods of time sitting at a desk, using computer monitor and keyboard, speaking on the phone, etc.
Requires short to moderate (intermittent) periods of time standing or walking, often to and from meetings that require sitting.
Requires very occasional lifting of objects (mostly documents, laptop equipment, etc.) that weigh fewer than 20 pounds.
Note: the information on this description has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Newfront is a team of consultants and advisors providing industry leading services and resources in insurance, risk management,humanresources,employeebenefitsandretirementprogramstoourclients
Note: the information on this description has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
