Job details
Job type full-time
Full job description
Opportunity at a glance
The primary purpose of this position is to provide exemplary service and support to all customersCoordinates the handling of difficult and/or unusual situations and escalates matters as required.
Responsibilities
Respond to inquiries from customers following a standard script (knowledge database) into the system in order to provide the best customer experience and meets satisfaction scores within the department goals.
When necessary, escalate issues to direct manager in a timely manner as defined in stablished timeframe for service.
Ensures and provides quality service to both internal and external customers.
Interact with systems as defined in department`s standard procedure assuring the correct usage and maintenance.
Participates and provides expertise as a member of the departmental team.
Participate in projects and initiatives as designated by direct manager
Completes other duties as assigned.
Qualifications
High school education required.
Customer service experience required.
Excellent analytical skills and attention to detail required.
Excellent written and verbal communication skills required.
Proficiency with microsoft office preferred.
Web database experience preferred.
Eeo
We are proud to be an eeo employer m/f/d/vAt adtalem, we welcome everyone and have a strong commitment towards diversity and inclusionWe encourage our colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do businessWe also maintain a drug-free workplaceAs an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading covid-19Employment at adtalem and/or its subsidiaries requires compliance with the organization’s mandatory covid-19 vaccination policy, to the extent permitted by the laws of your country, province/state, and/or local areaAll employees in areas of the world that permit mandatory covid-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from adtalem’s hr coaching resource center because of issues such as access or an approved medical or religious accommodation.
Who we are
The acams is the largest international membership organization dedicated to enhancing the knowledge, skills, and expertise of aml/ctf and financial crime detection and prevention professionalsOur certified anti-money laundering specialist (cams) credential and acams advanced certifications, like cams-audit and cams-fci, are recognized as gold standards in aml certifications worldwide.
Members include representatives from financial institutions, regulatory bodies, law enforcement agencies, and other industry sectorsWe help members reach their full potential by connecting them with like-minded professionals from all over the world through acams.org forums, international events, local chapters, and training opportunities including webinars, full-day seminars, international conferences, and live chatsLearn more about acams, part of adtalem global education, at www.acams.org.
Commitment to diversity and inclusion we pride ourselves in nurturing a culture that encourages everyone to bring their full selves to work each dayTo us, diversity and inclusion needs to be intentional to be impactfulWe don’t just welcome differences, we celebrate them#weareadtalem
To learn more about our commitment to diversity and inclusion, click here to visit our diversity page.
