Job details
Salary $111,910 a year
Full job description
Adp rpo is hiring an account managerThe account manager - rpo is responsible for the day to day management of an account(s) at adp rpoThis position is accountable for the operational management of the account including internal reports, performance metrics, billing and client managementIn addition, the account manager is responsible for managing, mentoring, coaching and developing the account team staff and creating positive relationships with internal clients and departmentsThis position is critical to serve both our clients and candidates.
Candidates must have the ability to perform a variety of functional tasks, work within a team environment, and exhibit a commitment to our peers, as well as our clients.
At adp we are driven by your successWe engage your unique talents and perspectivesWe welcome your ideas on how to do things differently and betterIn your efforts to achieve, learn and grow, we support you all the wayIf success motivates you, you belong at adp.
We strive for every interaction to be driven by our core values: insightful expertise, integrity is everything, service excellence, inspiring innovation, each person counts, results-driven, & social responsibility.
Responsibilities:
Provide on-going technical account management that serves the client and candidates by collaborating with internal technology team to provide appropriate solution(s).
Develop effective sourcing strategies/plans and strategic account enhancements in the process or technology upon identified need or request from client.
Consistently work with client contact to resolve operational or technological challenges.
Provide excellent customer service to client by:
Communicating with client daily and/or adhering to the client communication expectation(s).
Establishing a weekly contact/telephone call with client to discuss current account needs and strategic direction.
Communicating with hiring managers daily and/or adhering to the hiring managers` communication expectations.
Conducting training for client when appropriate.
Facilitating a client `all staff` meeting at least yearly if appropriate.
Effectively complete the resource allocation process in accordance with timeline and process.
Realistically forecast anticipated revenues to finance/accounting.
Effectively complete the monthly billing process in accordance with timeline and process.
Conceptualize and communicate assignments effectively to transactional resources including but not limited to rms, coe and pi team(s).
Monitor client service level agreement adherence and notify leadership of challenges or discrepancies that need escalated.
Provide adequate client specific training to the transactional staff for competency verification.
Collaborate with rms and crms to develop sourcing requisitions when appropriate.
Monitor crm pipeline(s) and discuss wins and challenges with them on a one-on-one basis frequently (normally weekly).
Review pi guides/prescreens for process improvement and recommend alterations to client.
Develop and timely completion of client reporting including but not limited to:
Monthly performance metrics (dashboard)
Quarterly business reviews
Annual account performance reports
Daily slate/contingency and fill reports
Pipeline reports
Ad-hoc reporting
Monitor ofccp compliance metrics and notify leadership and/or client of exceptions or concerns.
Conduct hiring manager satisfaction process/survey and analyze results.
Participate in resource alignment activities for account team including but not limited to interviewing, recruiting, and skill assessment.
Instrumental in coaching and performance management of account team members including but not limited to completion of performance assessment, performance coaching documentation, development and monitoring of performance improvement plan and recommendation process to human resources for termination.
Responsible for managing associate time including approval of overtime, time worked and vacation.
Accountable for facilitating the following associate processes such as: leave of absence, paid time off, voluntary terminations, and new hire orientation.
Performs related work as required.
Qualifications required:
3- 5 years hr/staffing industry experience
Bachelor`s degree or equivalent in education and experience
Overnight travel: up to 30%
This position can be virtual
Preferred qualifications: preference will be given to candidates who have the following:
Proven ability to design, develop and implement contingency plans and alternative solutions.
Understanding of recruitment practices
Ability to quickly grasp complex technical and business concepts and express clearly; ability to analyze data and audit records; ability to use applicant tracking systems
Ability to manage multiple time critical projects simultaneously and accommodate shifting priorities in compressed timeframe
Ability to manage direct reports effectively (performance reviews, time keeping, etc)
Strong project management skills with demonstrated ability to multi-task and set priorities within tight timelines and high client expectations
Superior written and verbal communication skills, coupled with high developed interpersonal skills.
In the state of colorado, we are offering the following benefits (subject to change):
Salaried and hourly workers who work on average 32 or more standard hours per week:
Medical, dental, vision, life insurance, 401(k), charitable contribution match, holidays, personal days & vacation, student loan repayment program and paid volunteer time off
We believe in good faith that compensation for a successful candidate based in colorado would be between the range listed below.
Explore our covid-19 page https://jobs.adp.com/covid19/ to understand how adp is approaching safety, travel, the hiring interview process, and more.
Diversity, equity, inclusion & equal employment opportunity at adp: adp affirms that inequality is detrimental to our associates, our clients, and the communities we serveOur goal is to impact lasting change through our actionsTogether, we unite for equality and equityAdp is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disabilityWe support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at adp: adp has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable lawsWe also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplaceClick https://jobs.adp.com/life-at-adp/ to learn more about adp’s culture and our full set of values.
Compensation range for this role for u.sColorado residents
Minimum: $78,500
Maximum: $111,910 + bonus
Compensation type: salary
