Adt is continuing to grow! customer service representatives today! $500 sign-on bonus!
Company overview:
Adt has been in the business of helping save lives since 1874As the #1 smart home security provider in the u.s., we help protect and connect families, businesses and larger commercial customer every dayOur continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the goAnd as times change, so do weAbove all, our mission is clear: we help save lives for a livingLooking for a career where you can make a real impact? join our team today and put purpose behind your paycheck#weareadt
Check out more about life at adt here.
Adt is a growing home security company, offering their customers a diy home security and automation systemLifeshield is looking for energetic people to assist customers with setting up their systems and troubleshooting over the phoneCall center positions begin at customer service or technical support, and can move rapidly through our career path program based on individual competencies, performance and ability to learn new skills.
Duties and responsibilities:
In our call center environment, you will:
Provide outstanding customer service and technical assistance to our customers through live troubleshooting and problem isolation.
Proactively take ownership of open issues and interface successfully with other departments and multiple levels of management.
Ensure customer satisfaction by resolving issues on the first call whenever possible.
Determine further action or completion on customer cases received.
Follow-up with the customer until the issue is resolved.
Multi-task while keeping the customer engaged
Make decisions independently
Diffuse escalated conversations
Read and comprehend documents
Update account information including billing
Basic understanding of home security, home automation, as well as how the internet, computers, and phones work
Identify, analyze, troubleshoot, and solve software and hardware issues for connectivity, communication, and reliability of a home security system.
Constantly learn, expand, and share your knowledge.
Required skills and experience:
Customer service oriented with excellent communication and troubleshooting skills.
Must be a team player.
Creative troubleshooter, driven to solve an issue.
Knowledge of mac/pc, android and ios operating systems desired.
Knowledge of home networks including wireless configuration.
Regular, consistent and punctual attendance.
Strong understanding of internet, networking, home automation, and computers a plus, but not required.
Prior customer service &/ or call center experience a plus, but not required.
Employee compensation and benefits:
Competitive base pay
Career path from customer care specialists level i-to-management, with rapid movement through our career path program
Monthly performance incentive that corresponds with career path movement
Medical, vision, dental
401k, health savings account, flex spending account
Paid time off
This position is more than a job, it`s the start of a career and an opportunity to work in a fun and exciting environment, make new friends and have a rewarding future!
Note: qualified candidates will be required to pass a criminal background check and drug screeningTraining hours may be different from your scheduled shift.
Adt is an equal employment opportunity (eeo) employerWe celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skillsAdt strives to ensure every employee and applicant feels valuedVisit us at jobs.adt.com/diversity to learn more.
