Company overview:
Adt has been in the business of helping save lives since 1874As the #1 smart home security provider in the u.s., we help protect and connect families, businesses and larger commercial customer every dayOur continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the goAnd as times change, so do weAbove all, our mission is clear: we help save lives for a livingLooking for a career where you can make a real impact? join our team today and put purpose behind your paycheck#weareadt
Check out more about life at adt here.
Position summary: provide specialized telephone technical support to adt direct, authorized dealer, subcontractor personnel and end-user customers, as well as provide quality control of the account base through cut-in proceduresUtilize programming knowledge of multiple radio and alarm panel systemsWork in multiple adt and vendor web applications and computer systemsPosition responsibilities:
Process requests for multiple vendor applications customized by install configuration.
Provide real-time installation quotes to field technicians and limited technical support to customers.
Complete data entry associated with confirmation, including confirmation of test signals.
Confirm account status/information with field technicians and office personnel
Enter order information into the system for technician upsells and process payments as applicable.
Provide support to high-profile custom home accounts.
Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.
Provide support for adhoc data cleanup projects.
Process data changes and programming requests received via mail, fax, phone or internal ticket on informix and mastermind.
Other projects as assigned.
Education/experience:
High school degree or equivalent
Experience:
Six (6) months of adt experience in inbound telephone groups (i.eCsg, tas) or one to two (1-2) years of related industry experience.
Ability to successfully pass data and provisioning assessments during training.
Demonstrate ability to maintain a high degree of productivity and accuracy
Excellent verbal and written communication skills
Excellent customer service skills
Ability to type 25 wpm
Excellent working computer knowledge
Strong problem-solving and multi-tasking skills a must
As of april 2017, protection 1 merged with adt to become the leading company in the electronic security industryAs we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified adt and while that happens, we are better togetherAdt is an equal employment opportunity (eeo) employerWe celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skillsAdt strives to ensure every employee and applicant feels valuedVisit us at jobs.adt.com/diversity to learn more.
