Job details
Job type full-time number of hires for this role 1
Full job description
Company overview:
At adt commercial, we are in the business of helping people and organizations to protect what matters most to themBuilding upon adt’s 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the u.sAs an industry-leading security, fire and life safety systems integratorWe strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turnAt adt commercial, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protectWhen you’re a part of adt commercial, you’ll have the opportunity to be a part of that difference every dayWith more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growthFor more information, visit www.adtcommercial.com or follow us on linkedin and facebook.
Position summary:
This position is responsible for:
Coordinating and ensuring completion of all national account requests and projects that the district receives as the main point of contact for national accounts.
Ensuring clear and constant communication between national account entities and the district.
Holding the teams and employees within the district accountable to the timely and satisfactory completion of all national account requests and projects.
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Duties and responsibilities:
Working with operations managers and holding them accountable for the completion of national account installation projects, service calls, and inspections within the district.40%
Coordinating the completion of national account survey requests that the district receives5%
Communicating timely updates to the national account operations center or other “national account requester” regarding completion of projects and other requests15%
Ensuring that the district is performing national account work in compliance with customer requirements and service level agreements5%
Facilitating and confirming the completion of all projects/taskers related to national account work within the district30%
Updating the general manager, as required, on positive outcomes, areas of concern, and other national account reporting5%
Work environment:
Must be able to work extended hours to support timelines.
Participation in conference calls, office meetings and, “on site” customer meetings.
Combination of office and field work as well as customer visits, upon request.
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Minimum qualifications (education, skills & experience):
High school diploma
Three years of operations management experience in the security industry.
Bachelor`s degree is preferred but not required.
Must have a proven track record of successfully collaborating with and influencing employees, who are not direct reports, to complete projects.
Must be able to multi-task and react quickly, with sound judgment, in unexpected situations.
Must have excellent communication skills.
Must be proficient in microsoft office (word, powerpoint, excel, outlook).
Must have a driver’s license with an acceptable driving record.
Must be able to clear a drug screening.
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Certification/licensing:
None specifically required
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Physical requirements:
While performing the duties of this job, the employee is occasionally required to stand, walk, sit; twist, use hands to handle, push, pull or feel, reach with hands and arms; climb or
Balance, stoop, kneel, crouch, or crawl, and talk or hear.
The employee must regularly lift and/or move up to ten (10) pounds and occasionally lift and/or move up to approximately twenty-five (25) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Adt commercial llc is an equal employment opportunity (eeo) employerWe are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valuedOur goal is to serve our customers and help save livesWe can achieve this goal when we have the best talent working in an environment where employees feel included and recognizedVisit us online at jobs.adt.com to learn more.
Job type: full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to friday
Supplemental pay:
Bonus pay
Work location:
Multiple locations
Work remotely:
Yes
Work location: multiple locations
