Company overview:
At adt, we’ve been in the business of helping save lives for more than 145 yearsAs the number one smart home security provider serving residential and business customers, our people are our most important assetHeadquartered in boca raton, fl and at more than 200 locations across north america, our employees help empower our customers to live more secure and confident livesJoin our team and help us protect what matters mostFor more information, visit www.adt.com or follow us on twitter, linkedin, facebook and instagram.
Position summary:
Are you passionate about making sure that customers have a great experience? do you enjoy building and growing internal digital communities that enhance employee engagement? are you a stickler for details? adt wants to speak with you! we are expanding our internal team focused on helping employees understand, live into, and grow our customer experience (cx) strategy.
This hybrid role has three primary areas of focus: growing and facilitating employee engagement on multiple digital channels, finding / collecting / developing employee stories related to cx strategy, and ensuring that select content is delivered to consistently high standardsThe idea candidate is highly skilled at building relationships across a corporate environment working remotely, influencing colleagues, and is a very detailed-oriented.
This role is permanently remote and can be based anywhere in the u.sEnsuring a diverse and inclusive workplace where we learn from each other is core to adt’s valuesWe welcome people of different backgrounds, experiences, abilities, and perspectivesProfessional samples are required as part of the application process.
Focus
Hands-on coordination of brand grammar and style standards to ensure high-quality content
Hands-on coordination of all facets of employee stories related to cx strategy
Engages on multiple platforms including digital channels, workshops and other platforms as needed.
Partners with cx team to prioritize, plan, and execute on other cx needs
Demonstrate
The ability to understand business outcomes and tie to employee engagement strategy
Professional success in a role that required a high attention to detail
The ability to persuasively present strategies and gain buy-in from various stakeholders
Strong project-management skills
Ability and personal charisma to earn respect and influence decisions
Requirements
At least three years of related work experience
Undergraduate degree in english, technical writing, journalism, or related field, or equal amount of experience
Proficiency in using a variety of digital publishing tools
Excellent writing and copy-editing skills, following accepted rules of grammar, style, tone, and form that are appropriate for the audience
Excellent editorial discernment and judgment
Strong ability to convey clear, concise information in verbal, written, electronic, and other communication formats, as well as attention to detail and follow-up
Ability to work remotely with various corporate departments
Ability to prioritize assignments and projects in an efficient and timely manner
Self-managing, self-motivating, open-minded; comfortable working with an off-site manager
Ability to handle multiple projects on tight deadlines
Flexibility to adapt to changing/evolving client needs
Preferred
Expert knowledge of associated press style
Previous experience in journalism, digital-community building / moderation, copy editing
Experience working on cx strategy
Certification in human-centered design
Expert-level proficiency in powerpoint, articulate, poppulo (or enterprise email marketing platform), ms teams
Adt llc is an equal employment opportunity (eeo) employerWe are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valuedOur goal is to serve our customers and help save livesWe can achieve this goal when we have the best talent working in an environment where employees feel included and recognizedVisit us online at jobs.adt.com to learn more.
