Job details
Salary $13.89 - $23.13 an hour
Full job description
Company overview: adt has been in the business of helping save lives since 1874As the #1 smart home security provider in the u.s., we help protect and connect families, businesses and larger commercial customer every dayOur continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the goAnd as times change, so do weAbove all, our mission is clear: we help save lives for a livingLooking for a career where you can make a real impact? join our team today and put purpose behind your paycheck#weareadt
Check out more about life at adt here.
Position summary: the operations support scheduling dispatcher (adt uses the job title of ‘productivity specialist’) is responsible for the coordination of field technicians’ daily schedulePerforming of various identified administrative functions are centralized to the productivity specialist in order to promote local adt branch field time, business efficiency and support of business processes and best practicesField technicians are dispatched to customer’s homes to install new adt alarm systems or to perform repair work on existing adt customer sitesThe productivity specialist is assigned a particular geographic area within the united states and provides support to a particular identified set of local adt branches, including but not limited to field technicians and local adt managersPrioritization of jobs in each of the technician’s area through both knowledge of the area supported and independent decision making techniques are basic requirements of this roleIn order to be successful in this role, the following qualities have been identified as critical assets: adaptability, problem solving and decision making skills, multi-tasking as well as the ability to build relationships quickly with internal customers supported remotelyThe productivity specialist will work in a team atmosphere that is fast paced and agile to a changing environmentMajor responsibilities:
Balancing technician schedule efficiency and productivity given customer expected arrival times
Ensuring customer appointment times are me
Reprioritization of jobs as required to meet customer commitments
Providing timely customer notification on appointment changes or delays
Strategic planning of schedule concerning technician skill set, training and time off
Problem solving of scheduling exceptions brought forth such as sooner requests, pending requests and escalated customer inquiries
Providing of daily communication between technicians, customers, management and other adt support centers through various communication channels
Dispatch of technicians to emergency customer requests after hours and facilitation of technician timely response
Various administrative duties such as on time arrival tracking, in order to best support local branches and promote an increase level of customer satisfaction.
Compensation:
The pay range for this role is $13.89 – $23.13 hourly and is based on experience and qualifications.
Benefits:
Medical, dental and vision insurance
Paid time off
401(k) plan with company matching contribution
Supplemental voluntary benefits
Tuition reimbursement
Employee referral program
Employee discount program
Skills:
Strong communication and customer service skills.
Strong analytical/problem solving skills.
Ability to “multi-task” at an efficient speed.
Basic data entry/typing skills.
Computer/ms windows knowledge strongly desired.
Adt is an equal employment opportunity (eeo) employerWe celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skillsAdt strives to ensure every employee and applicant feels valuedVisit us at jobs.adt.com/diversity to learn more.
