Job details
Job type full-time
Full job description
Overview: am llc has an immediate opening for a full time benefits support specialist which is an integral member of the hr team that will play a role in partnering with our customers and providing ongoing supportThis member will also maintain ongoing plan operations as needed and will be responsible for troubleshooting and resolving customer benefit inquiries as well as ensuring plan accuracyThis is a remote position and the employee will work from a home officeResponsibilities:
Provide benefit support to all customers related to am llcBenefits
Troubleshoot benefit plans to resolve client issues.
Collaborate with carriers about feed errors.
Manage customer escalated issues and drive resolution.
Manage a variety of benefit plan information (retirement, fsa, medical, dental, vision) for the purpose of ensuring plans are established according to client summary plan descriptions, eligibility and termination rules.
Maintain regular communications with the customers and keep them apprised of the status of their outstanding questions/issues.
Meet outlined service level agreements.
Collaborate with peers to establish best practices.
Attend and participate in all relevant meetings.
Complete special projects as needed.
Adhere to company and departmental policies.
Other duties as assigned.
Qualifications:
Education and professional requirements:
3 years of experience in benefits role
Demonstrated strong technical aptitude and capabilities
Excellent written and verbal communication skills
Demonstrated success in a role requiring strong attention to details, teamwork, and initiative
Demonstrated passion for delivering an outstanding customer experience
Exceptional customer service practices
Ability to work in a fast paced, multi-project environment
Planning and organizing
Problem solving
Problem analysis
Physical and environmental requirements:
Requires the use of a computer screen for extensive periods of time.
Occasional lifting of 15 to 20 lbs.
Extended working hours and travel may be necessary.
This position requires the ability to remain in a stationary position (standing and/or seated) most of the time.
Note: due to the high volume of applicants, we may be unable to respond to telephone or email inquiries, but we are reviewing and considering all applications in the order in which they were submitted on a rolling basis.
