Job details
Job type full-time
Full job description
Overview: am llc has an immediate opening for a full time hr operations supervisor who will be responsible for supervising the hr specialist and employee solutions center team, developing team schedules for full coverage, weekly reporting, and developing solutions for efficienciesThe hr operations supervisor must have knowledge of the full employee life cycle and help desk life cycle and be prepared to assist the hr specialists and employee solutions contact center associates when necessaryThis is a remote position and the employee will work from a home officeResponsibilities:
Ability to manage and lead the employee solutions center and hr specialist
Develop and monitor hr metrics
Create a balanced work schedule to provide coverage
Assist in critical issues
Deliver weekly reports on metrics and create strategy for improvement
Proficient in duties of employee solutions center associate and hr specialist
Conducts training of team members on processes, systems, policies
Ensures proficiency on the part of team members with processes, systems and policies
Identifies training opportunities within the team and conducts coaching or training sessions as needed
Ensures team maintains high scores on client satisfaction survey and specifically as it relates to the following: knowledge, ability to provide relevant information being requested, friendliness and follow up and follow-through.
Creates streamlined internal processes to manage workload and ensure timely responses to all requests or inquiries.
Develop and disseminate help sheets, usage guides, and faq lists for end users.
Development, implement, and administer staff training procedures and policies.
Provide support to all customers
Troubleshoot issues to resolve client issues.
Manage customer escalated issues and drive resolution.
Collaborate with peers to establish best practices.
Attend and participate in all relevant meetings.
Complete special projects as needed.
Adhere to company and departmental policies.
Other duties as assigned.
Qualifications: education & professional qualifications:
Degree in an hr related field
Bachelor’s degree preferred
Phr or sphr certification
Adp wfn experience
General qualifications:
1-3 years managing a team of 3+
1-3 years help desk experience
5-7 years of human resources specialist experience
Proficient in ms 365
Critical thinking and problem solving is a must
Excellent in both written and verbal communications
Exceptional customer service practices
Attention to detail
Stress intolerance
Planning and organizing
Problem solving
Problem analysis
Process mapping
Technology qualifications:
Pc with windows 10 or mac with mac os 10.15 or newer
Antivirus protection: windows defender and windows firewall, for mac antivirus protection: sophos
Personal mobile device
A headset is recommended
Must have a quiet, dedicated workspace
User provided home high-speed network connection
Note: due to the high volume of applicants, we may be unable to respond to telephone or email inquiries, but we are reviewing and considering all applications in the order in which they were submitted on a rolling basis.
