Job details
Job type full-time
Full job description
Our field service engineer (fse), cameca is mainly responsible for customer service activities associated with modifying, troubleshooting, diagnosing, and repairing of the equipment with vacuumThe fse represents cameca to the customer and assumes accountability for customer satisfaction with service including assures operational quality of system equipment, coordinates actions with customers, provides assistance to installation and relocation engineers in resolving problems, assists sales personnel to meet customer needs and preparing detailed product specifications.
Essential duties & responsibilities
Perform installation of cameca systems:
Site inspections prior to installation
Factory and field acceptance tests
Training of user
Provide ongoing support for the instrument as
Preventive maintenance visits
Technical support
Rapid response to problems in the field
Develop and maintain positive relations between the customer and the organization.
Drive continuous improvement of the quality and efficiency of the service department.
Identify opportunities for product development or need for new products.
Collect feedback from users on the instrument operation and report to the hq.
Liaise with cameca application lab and understand the new direction of application trends, and then interpret them to the sales team as well as to the customers.
Position requirements:
Experience, skills, and abilities
Strong mechanical and electronics assembly skillsAbility to work with complex, delicate componentsAbility to read and interpreter engineering diagrams and to follow standard operating proceduresTroubleshooting and problem-solving skills.
Professional appearance and behaviorStrong interpersonal skillsHigh energy person with a positive attitudeSelf-starter and finisherAbility to work under pressure in changing environments.
Familiar with the following:
O vacuum systems: turbomolecular pumps, ion pumps, ion vacuum gauges, cryo pumps, etc.
O high speed electronics: basic electronics skills including familiarity with diagnostic tools such as oscilloscope, tdrs, multimeters to name a few
O laser: optical components (photo diodes, mirrors, lenses, beam samplers), relevant tools (beam profilers, spectrum analyzers, power meters, etc.) and a basic understanding of laser safety practices.
O electrical and electromechanical systems: high voltage (cabling, breakdown, safety, etc) power distribution, uninterruptible power supplies, pneumatic solenoids, transducers, motors.
O computers, networking, administrative hardware and software tasks, word processing (technical document writing, spreadsheet, database entry, etc.)
Qualification and education requirements
Associates degree or higher in electronics or related field is preferred (military electronics training and/or years of experience may be considered in place of degree)
Minimum 4 years of experience working with complex electro-mechanical/ high vacuum systems (e.g., sem, tem, semiconductor fab tools)
Interpersonal and good communication skill
Valid driver’s license
Fluent english
Location and travel expectations
Excellent communication and interaction with our manufacturing facility in france will be required however the position holder would best be located in western us preferably denver colorado and needs to be close to a major airport
Extensive travel will be required, approximately up to 70% (domestic mostly)
