Ansys is the global leader in engineering simulationWe empower the world`s most innovative companies to deliver transformational products to their customersBy offering the best and broadest portfolio of engineering simulation software solutions, we help our customers solve the most complex design challenges and engineer products limited only by imaginationWhether you are a software developer, product engineer, sales team member, or part of our corporate team, at ansys we know that by embracing what makes us each unique, we become collectively better.
Summary
Join the ansys customer excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of ansys software in their design workflows and grow ansys` businessYou will use advanced-level engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve ansys productsYou will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your pervasive simulation knowledge, experience, and your impact on the success of our customers and ansys.
Responsibilities
Apply advanced-level engineering expertise and knowledge of simulation techniques to provide highest level technical support to customers and channel partners
Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction
Develop subject matter expertise in one or more simulation areas
Submit suggestions for product improvement, when neededFile defect reports and verify fixes adhering to defect reporting processesParticipate in field testing of new releases to ensure that new features and workflows will address customer requirements.
On an as-needed basis, support sales and marketing by conducting demonstrations, webinars, online training, and other meetings
Participate in other strategic team and company initiatives, as needed
Minimum qualifications
Required education and degree type: bs or ms or phd in mechanical/chemical/aerospace/electrical engineering or related field
Required minimum years of professional experience in an engineering software environment: bs+5, ms+3, or phd+0
Demonstrated use of relevant ansys software or knowledge of other commercial cae, cad, eda, plm software packages
Product expert in one or more ansys simulation tools
Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking english
Strong organizational and time management skills, possesses a sense of urgency
Projects a professional image and demonstrates business acumen, driven to succeed
Strong knowledge and experience with multi-physics simulation workflow development, automation, and optimization
Experience with process integration and design optimization platforms and software packages (optislang, isight, modefrontier, etc).
Demonstrated skills in scripting/programming languages: python, c/c++
Preferred qualifications
Preferred education and years of professional experience in an engineering software environment: bs+8, ms+6, or phd+3
2 years of experience in customer-facing roles associated with using engineering simulation software, where the ability to identify customer requirements, effectively communicate solutions, and deliver results have been demonstrated
Ability to travel domestically up to 10% of time
Experience with ansys optislang
Experience with reduced order models, validation and calibration methods
Experience with at least one of the ansys flagship 3d physics simulation products (e.gFluent, mechanical)
Demonstrated understanding of engineering practices and product development, technology and how these tools are used by our customers
Ability to facilitate customer requirements process and then work with customer to build out those requirements
Ability to manage multiple projects which are complex in nature and coordinate colleagues across diverse teams and locations
Aligning your values to our solutions
At ansys, our diverse, collaborative teams give us the strength and insight to solve the world`s most challenging engineering problemsOur one ansys culture has at its core:
Customer focus
Results and accountability
Innovation
Transparency and integrity
Mastery
Inclusiveness
Sense of urgency
Collaboration and teamwork
Engineering your career at ansys
At ansys, you will find yourself among the sharpest minds and most visionary leaders across the globeCollectively we strive to change the world with innovative technology and transformational solutionsWith a prestigious reputation in servicing well-known, world-class companies, standards at ansys are high - met by those willing to rise to the occasion and meet those challenges head-onAt ansys, it`s about the learning, the discovery and the collaborationIt`s about the `what`s next` as much as the `mission accomplished.` and it`s about the melding of disciplined intellect with strategic direction and results that have, can and do impact real people in real waysAll this is forged within a working environment built on respect, autonomy and ethics.
At ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheelOur team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at lower costAs a measure of our success in attaining these goals, ansys has been recognized as one of the world`s most innovative companies by prestigious publications such as bloomberg businessweek and fortune magazines.
Ansys is an s&p 500 company and a member of the nasdaq-100We are proud to have been recognized for the following awards: bay area best places to work, a pillar world awards gold winner, fast company best places to work for innovators, a gold stevie award for great employers, the fortune future 50, a dca silver winner, an r&d100 finalist, a 20% by 2020 women on boards winner, a 2020 pittsburgh tech 50 - finalist, and america`s most responsible companies.
For more information, please visit us at www.ansys.com
We are committed to creating a culture of inclusion and belonging where everyone thrives as one ansys team.
Ansys is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of ansysUpon hire, no fee will be owed to the agency, person, or entity.
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Nearest major market: chicago
