Akima systems engineering (ase) supports the intelligence, dod, and science and research communities with tools, domain knowledge, analyst teams and essential mission staffing servicesWe continually seek people with the skills, experience and passion to successfully leverage the complete intelligence lifecycle across america’s most critical initiativesAs an alaska native corporation (anc), 100% of our company’s profits go back to our more than 14,000 iñupiat shareholders that have resided near and above the arctic circle for more than 10,000 yearsOur business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.
Job sumamry:
The u.sGeological survey’s (usgs) water mission area (wma) has a requirement for application support services by a systems management technologist to create and maintain systems and operational documentation, procedures, and methods for a suite of integrated applicationsThis includes development of application knowledge bases and software libraries, including detailed information on application dependencies, licensing, versioning, and third-party software componentsCentralization of operational documentation is critical to it service management processes, and supports the organization’s ability to troubleshoot incidents, diagnose root causes of problems, and respond to customer support requests.
Purpose:
The candidate shall work with the enterprise technology office (eto) and perform work organized within the eto by creating and maintaining systems and operational documentation, procedures, and methods for enterprise applications hosted on both on-premise and cloud-based infrastructure.
Responsibilities:
The candidate shall play a key role in the development of application knowledge bases and software libraries that support application management and other it service management processes.
Update knowledge bases for enterprise applications
Document application dependencies, version histories, licensing requirements, security policies, etc.
Document procedures for operation of application infrastructure, databases, servers, and services.
Participate in integration tests associated with hardware and software updates.
Assess application performance and resource utilization.
Coordinate with application product owners and sponsors, software and infrastructure developers, systems administrators, and enterprise architect related to application management processes.
Update troubleshooting decision trees in support of incident management and problem management processes
Perform tier 2 response for escalated incidents.
Contribute to root cause analysis associated with problem management processes.
Test solution options and deploy fixes for application issues.
Application support for end users
Respond to customer support requests through a trouble ticket system.
Escalate reported bugs and enhancement requests.
Create and maintain user support documentation.
Demands/travel
Services will be performed through telework, offsite of a usgs office.
No travel is expected for this task order.
Qualifications
Minimum qualifications:
5 years’ experience; or, bachelor’s degree plus 3 years’ experience in the following:
Analyzing, developing, operating, and maintaining software libraries and catalogs
Providing support and direction for user groups in the use of the software/hardware systems and programs to support an integrated system.
The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this positionThis is not intended to be a complete list of all duties, responsibilities, and skills requiredSubject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessaryWe wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
We are an equal opportunity employerAll applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.
We are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilitiesIf you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, recruiting services at job-assist@akima.com or 571-353-7053Reasonable accommodation requests are considered on a case-by-case basis.
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Please do not use the dedicated email or phone number above to inquire on the status of your job application.
In order for our company to stay compliant with government regulations, please apply on linePlease do not email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.
Shift: day job primary location: us-wi-middleton organization: ase job: information technology closing date (period for applying) - external: ongoing travel: no clearance level: not applicable
