Job details
Job type full-time
Full job description
Abbott is a global healthcare leader that helps people live more fully at all stages of lifeOur portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicinesOur 109,000 colleagues serve people in more than 160 countries.
Leading an active lifestyle is important to the many people we serveIn abbott’s heart failure division, we’re advancing the treatment of heart and vascular disease through breakthrough medical technologies in electrophysiology and heart failure (ephf), allowing people to restore their health and get on with their lives.
We are seeking an experienced, high caliber technical heart failure specialistWorking without appreciable supervision, is primarily accountable for providing tier 2 technical support in response to phone-based inquiries from physicians, health care professionals, patients and field staffProvides the clinical and technical interface between the medical community and various abbott departmentsExercises clinical judgment in planning, organizing, performing, coordinating and/or directing work.
The technical heart failure specialist will remain abreast of and communicates technical advancements to colleagues and associatesIdentify and routinely use the most effective, cost efficient and best practices to execute processes; continually evaluate their effectiveness and appropriatenessRemain current on developments in field(s) of heart failure expertise, including regulatory requirements and knowledge of the company’s products as well as department activitiesAssure that quality of services meets or exceeds internal and external customer requirements
What you’ll do
Provides on-call support for clinical and technical support services to health care professional and patient customers on the cardiomems hf system
Provides phone based technical or clinical information to customers in response to inquiries/reports from the field.
Performs product evaluations based on reports from the field.
Interfaces with engineering regarding new product development and sustaining issues.
Provides back-up support to tier 1 technical support representatives in the troubleshooting of issues that are brought forth by field clinical engineering/sales representatives, patients and clinicians provides and conducts product training to in-house personnel.
Assist with review and assessment of clinical study potential patients including review of patient records as needed and according to the protocol.
Reviews product manuals, communiques and memorandum for technical clinical accuracy and content.
Documents all contacts via an approved tracking system, writing field contact reports for complaints per smf guidelines.
Education and experience you’ll bring
Bachelor’s degree in science or degree in nursing (bsn) or a related academic field.
Previous nursing experience with heart failure patients in a clinical or hospital setting involving the cardiomems hf system.
Comprehensive ability to analyze and evaluate technologically complex devices.
Comprehensive written and verbal communication, interpersonal, facilitation, presentation, quantitative, analytical, organizational, and follow-up skills.
Ability to establish/maintain good working relationships and be able to work cooperatively/productively with engineers, vendors, customers, and field clinical engineers is required.
Preferred
Experience providing medical device industry technical supportExperience working in a broader enterprise/cross-division business unit model
What we offer
At abbott, you can have a good job that can grow into a great careerWe offer:
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans performs product evaluations based on reports from the field.
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com
Follow your career aspirations to abbott for diverse opportunities with a company that provides the growth and strength to build your futureAbbott is an equal opportunity employer, committed to employee diversity.
Connect with us at www.abbott.com, on facebook at www.facebook.com/abbott and on twitter @abbottnews and @abbottglobal
