Job details
Job type full-time
Full job description
Give hopeGive healthMake your mark in the fight against cancer.
At accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better livesBut our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world .
Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatmentsOur radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.
Job description
Summary :
The business systems analyst is a hands-on role reporting to the director of business applications, and is responsible for the design, development, support, and enhancements of the crm applications including but not limited to salesforce, pardot, servicemaxThis individual will provide subject matter expertise such as process reengineering, technical design, implementation for the global commercial and field services organizationThe day-to-day responsibility includes requirement gathering, planning, designing, building, and sustaining of sales, service, and marketing applications to support the organizational objectivesThis is a highly cross-functional and collaborative role, which includes coordination between global regions such as eimea, apac, ams, and japan.
The ideal candidate for this role will have a blend of technical ability and business acumen with a strong expertise (see below qualifications) on the force.com platform and will drive to maximize the utilization of each of the system’s standard capabilities while proactively developing creative technology and system solutions to meet critical business needsDeveloping respectful and trustworthy relationships with stakeholders is critical to the success of this role.
Essential duties and responsibilities:
Acts as an extension of the commercial and service organizations to gain a thorough understanding of the current ‘as is’ environment, processes, challenges/gaps and requirements globally.
Understand the mission and vision of the commercial and service organizations and provide systemic support to achieve goals either by leveraging existing unused system capabilities or by enhancing the current capabilities.
Using agile methodology to collaborate and partner with stakeholders to gather, prioritize, and deliver on agreed upon requirements and timeline.
Translate business requirements accurately into high-quality functional design specifications, process workflow diagrams, and get buy-in from stakeholders.
Design and conduct hands-on training for system super users.
Ensures all new users within commercial and service teams are trained on respective systems.
Stay current with industry trends and use a consultative approach to educate stakeholders to help define future roadmaps to continuously evolve commercial and service systems and functionalities.
Project manage small/medium initiatives which includes but is not limited to planning, scoping, developing estimates, managing, and delivering the project within the agreed upon timeline and budget.
Conduct solution testing and assist with user acceptance testing for implementation and enhancements.
Provide support in enhancing/building new integrations and workflow processes between salesforce/servicemax/pardot to other business applications like in the ecosystem likesap s4hana, workday etc.
Put appropriate controls in place to maintain data integrity and assist in data cleansing.
Roll-out the changes/projects into the production system following the it change control processes and framework.
Perform regular health checks/run usage metrics etcTo assess the adoption rate.
Qualifications:
ARequired
Bachelor’s degree in technology or management information systems equivalent field with a minimum of 7 years’ experience designing and supporting technical solutions on force.com platform particularly on sales and service cloud.
In-depth understanding of the force.com platform, with the ability to build custom objects, formula fields, configure workflows, custom views, profiles, record types and other content of intermediate complexity.
Prior experience mapping/designing the dataflow within salesforce to integrate with sap erp using saas integration frameworks like sap cpi, dell boomi.
Experience migrating to lightening ui and setup of partner/community portal.
Experience building dashboards/metrics within salesforce.
Extensive understanding of the end-to-end commercial and services business processes and is adept in developing and maintaining relationships with global stakeholders.
Demonstrated experience in maintaining and driving system enhancement efforts to completion on force.com platform.
Experience with project managing small/medium initiatives which includes but is not limited to planning, scoping, developing estimates, managing, and delivering the project within the agreed upon timeline and budget.
Strong communication, influential, analytical, and problem-solving skills.
Quick learner, highly motivated, and driven to learn and adopt new technological skills.
Ability to work in a fast-paced environment and on multiple projects at a time.
Desire to learn and stretch beyond current abilities and skillsets, with a proven history of growth in previous roles.
BPreferred
Salesforce certifications are a plus.
Hands-on experience with cpq/clm, servicemax field service management and digital marketing platform (pardot, marketing cloud) is a huge plus.
Previous experience in a regulated industry such as biotech, pharmaceuticals, or medical devices is a plus.
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#remote
To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.
Eeo statement
At accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them furtherWe value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work dayAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.
