Job details
Job type full-time
Full job description
Our customer experience team is focused on many strategic initiatives including reimagining our customer portal and improving content in our public knowledge base to encourage self-service, thus enabling customers to accelerate their time to value from our products and servicesWe are a small but growing team and we are looking for someone who can be successful with minimal guidanceIn this role, you can expect to work on the following types of documentation: public user guides, technical support manuals, and software engineering documentationWe have many opportunities for our public and internal docs that are technical, strategic, and collaborative in nature.
Although the position will start as 100% remote, we prefer to hire someone local to portland, or to join us when we reopen for hybrid workOur downtown office is right next to waterfront park and offers beautiful city, river, and mountain viewsCandidates who are not local to portland are still welcome to apply.
When applying, please include:
A cover letter telling us about a challenging writing project and how you made it a success
A couple of writing samples (around 500 words total)
Responsibilities:
Work cross-functionally with customer success, marketing, engineering, and product teams
Develop a strong understanding of our software at a technical level as well as at a higher level to support functional use cases
Write content about software features, capabilities, and troubleshooting
Edit drafts provided by non-writers and collaborate to deliver professional quality
Create visual aids as appropriate (primarily screenshots and animated gifs)
Use strong writing, editing, and communication skills to present technical information in a format that is easy to understand and meets the functional goals of the intended audience
Follow our established style guides and contribute to their ongoing development
Requirements:
3+ years of related experience, including some remote work
Self-starting, resourceful, and self-organizing
Able to prioritize multiple tasks and meet deadlines
Excellent communication skills, including internal and with customers
Great teaching skills that translate into amazing written work
You know what a wysiwyg editor is and you have an opinion about the oxford comma
Working knowledge of html, css, and markdown
Quickly learn new technologies
Able to lead conversations in order to extract detailed information
Preferred qualifications:
Bachelor’s degree or higher in english, communication, or any field related to technology or communication skills
Experience with zendesk guide and/or confluence
Knowledge of basic seo principles
Familiarity with web applications and general system and software development concepts, processes
Experience using git, and at least one programming language (though this does not need to be from a professional context)
Experience with working in an agile development community or a technical support environment
Knowledge of or interest in learning about digital marketing and web technologies (email, sms, etc)
Knowledge of or interest in learning about software development, microservices, kubernetes, etc
What we offer:
Generous medical, dental, and vision benefits
401k matching
Flexible time off
Volunteer time off
Stock options
3 weeks paid parental leave on top of state paid family leave, including for adoption
Monthly fitness allowance
Monthly parking or transit allowance
Life insurance
A real opportunity to make an impact at work and more!
Job type: full-time
Work location: multiple locations
