Job details
Salary from $20 an hour job type full-time
Full job description
Description:
Respond to global technical support inquiries
Work together in collaboration with the lab and quality team to troubleshoot issues
Demonstrate understanding of the fundamentals of disease processes as they relate to our products.
Data entry of all inquiries, complaints, orders and follow-up with customers and sales representatives.
Responsible for initiating and coordinating return goods authorizations (rgas) for serialized items.
Assist with managing and maintaining the instrument tracking module in our erp system.
Develop or update technical documents as neededFor example: technical bulletins, competitive matrices, etc.
Skills:
Regulatory, quality, assurance, laboratory
Additional skills & qualifications:
B.s./b.aIn molecular or microbiology
Must have strong understanding of molecular techniques and previous hands on molecular lab testing experience
Strong customer service skills
Knowledge/skills:
Strong technical skills regarding principles of product technology and disease processes as they relate to our products.
Good communication (speaking and listening) and interpersonal skills.
.•good understanding of computer skills.
Must be able to quickly learn new programs and/or modifications to the existing system.
Ability to handle highly confidential subject matter.
About actalent:
Actalent connects passion with purposeOur scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve moreEvery day, our experts around the globe are making an impactWe’re supporting critical initiatives in engineering and sciences that advance how companies serve the worldActalent promotes consultant care and engagement through experiences that enable continuous developmentOur people are the differenceActalent is an operating company of allegis group, the global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
