Job details
Job type full-time
Full job description
Overview: acuity incIs growing! we are looking to staff senior servicenow developers supporting a customer within the department of state working on a highly visible, mission-critical, long term project.
Acuity is focused on building cutting edge, functional applications for many government agenciesWe are a team of “doers” with a bias towards action and have a proven track record of implementing innovative technology solutions to solve complex challengesOur team believes in the importance of usability, user experience (ux), and design within our applicationsWe seek to break the stereotype of clunky government applicationsWe use modern design and project management tools such as rapid prototyping and agile development methodologies to build and customize solutions that are easy to use and effective at meeting their business objectivesWe think of the applications we have developed as products and work to ship those products in months instead of yearsResponsibilities:
The senior itsm servicenow developer position requires the candidate to take the lead in identifying, refining, organizing, documenting, and implementing itsm business processes for the department of stateThis individual will work in direct collaboration with the customer and other subject matter experts to develop and/or re-engineer processes.
Provides application support for the configuration, customization, and administration of the servicenow itsm product suite, including incident management, problem management, change management.
Provides application support for the configuration of platform capabilities to include knowledge management, service request management, and service portal.
Deploys core functionality in an out-of-the-box servicenow itsm system
Generates workflows and integrations with latest servicenow technologies
Generates automated test framekwork (atf) tests associated with code produced
Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
Manage multiple tasks by prioritizing based on client need and ensure quality standards and work performance
Works as part of a team on client engagements
Quickly adapt to customer dynamic environment and adapt their processes and foster innovative ideas
Qualifications:
Bachelor’s degree from an accredited college or university, preferably in a related field.
Minimum of four (4) years progressively responsible experience in operations, business management, technology strategy, project management, analysis, and planning or policy development
Extensive knowledge in itil and itsm processes
Demonstrated strength in problem-solving, process improvement, and change management.
Experience configuring and administering servicenow
Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals
Confident presentation and facilitation skills
Desired qualifications
Itil® foundation and intermediate certifications
Prior experience in a consulting environment, preferably within the public sector
Servicenow certified administrator certification
Servicenow certified implementer certification in itsm
Servicenow it business management/project and portfolio management experience
Clearance requirements:
Us citizenship is required as well as the ability to obtain and maintain a public trust
Acuity is a leading management and technology consulting firm that specializes in serving the federal governmentOur innovative, collaborative and rewarding work environment has earned repeat honors from the washington business journal’s best places to work and smartceo corporate culture awardsWe are an equal employment opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
#cb
