Job details
Job type full-time
Full job description
Locations remote washington remote oregon remote california time type full time posted on posted yesterday job requisition id r112791 our company
Changing the world through digital experiences is what adobe’s all aboutWe give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! we’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunityWe realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Our company changing the world through digital experiences is what adobe’s all aboutWe give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiencesWe’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screenWe’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunityWe realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! the opportunity workfront, an adobe company, is looking for a workfront system administrator consultant to work with existing customers to provide system administrator services on their behalfExperience as a workfront system administrator or workfront consultant is requiredThis position can be remote or can be based at our headquarters in lehi, utThis role is key in providing guidance, training and mentoring for our customer’s system administratorsIn some cases you will serve as the customer’s system administrator for long term or temporary needs and in most cases you will also be mentoring the customer’s system administrator as wellIn all cases, you will provide continuing guidance as you help the customer to expand and grow their use of workfrontThis position requires a solid understanding of the workfront platformIt also requires the ability to help customers see the strategic vision of what they can accomplish and helping them to plan for, execute on, and achieve those outcomesAs a workfront system administrator/consultant you will be part of our post deployment team which focuses on helping customers to improve, grow and mature the way they use the workfront platformAs always, a phenomenal customer experience, through a steadfast commitment to customer success, is our most important goalWhat you`ll do
Collaborate with the business and technical consultants to understand how a customer`s instance has been configured, and provide post go live consulting to newly implemented customers
Engage in remote consulting calls to quickly understand a client’s needs and provide recommended solutions
Conduct process improvement exercises with customers on a regular cadence to increase customer adoption and maturity.
Clearly document customer engagements
Stay current with workfront products which include workfront, workfront library, workfront proofing, fusion and all future product releases
Educate customers on new functionality or functionality currently not being utilized
What you need to succeed
University degree in computer science, information systems, business management or relevant experience utilizing the workfront platform.
At least 2 years professional experience in at least one of the following roles: functional system administrator / configuration manager / solution architect / project manager / consultant
Working knowledge of workfront solutions as a customer, partner, or employee
Ability to understand, articulate and address business issues, business drivers and needs
Able to think creatively to build unique workfront solutions to address uncommon business needs.
Able to drive customer projects, manage timelines and personal workload.
Able to help customers see the larger vision of how they can benefit from workfront, identify needs and create solutions to help them reach that vision.
Solid understanding of consulting processes
Excellent communication, interpersonal, problem solving, remote presentation, and relationship skills.
Ability to be viewed by customers as a trusted adviser
Ability to work on multiple tasks and able to prioritize personal workload
