Job details
Job type full-time
Full job description
Opportunity at a glance: academic coaches serve as academic mentors, coaches, advisors, and ultimately are champions focused on the success of their studentsAcademic coaches partner with students throughout the life of their academic programThey do not teach courses or competencies; rather they serve as students’ primary source of support to ensure each student is making meaningful progress in their programAcademic coaches work weekly with their assigned students in overcoming learning obstacles and understanding program expectationsThey partner closely with faculty in the academic program to ensure each and every student is receiving the support and academic engagement required for successCoaches reflect commitment to their students’ success in their daily work and maintain a deep personal interest and involvement in their students’ academic progressResponsibilities:
Providing direct, comprehensive program guidance to assigned students (average 100-120 students).
Support students in their educational planning and progress from enrollment to graduation.
Managing students` academic progress according to university policies.
Helping to ensure students are frequently engaging with faculty in any area where they require deeper academic support.
Maintaining appropriate documentation of all academic engagements.
Maintaining regular communication with students according to university protocol.
Serve as an expert in their students` academic program details and are able to answer or to obtain answers to all the questions students may have about their programs.
Advise students on time management and schedule benchmarks for the student to successfully master program concepts, knowledge and skills.
Help students identify their learning strengths and weaknesses and connect them with the necessary university resources to aid in success.
Evaluate student learning styles, skills, deficiencies and goals; identify appropriate learning resources for them to use; and facilitate their use of those resources.
Evaluate student learning engagement and assessment readiness.
Monitor student academic progress, communicating with each student weekly and intervene as necessary to assist those students having difficulty.
Assist students in career planning within the boundaries of his or her expertise, and direct students to planning resources in other areas as appropriate.
Coach students on university policies and procedures, program requirements and related academic matters.
Work closely with faculty to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and university policies.
Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
Provide students with proactive guidance on acclimating to their new undergraduate or graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.
Empower students to maintain effective connections to the university and its online community of learners.
Qualifications: education and/or experience masters degree required minimum 2-3 years’ experience working in a service-oriented environment, teaching or university setting must have a strong commitment to education and have the counseling or coaching skills required to effectively keep competency based education (cbe) students on track strong customer service orientation and excellent communication skills strong problem solving and time management skills ability to multi-task excellent verbal and written communication skills required ability to successfully resolve student issues from request through resolutionEffectively work with multiple databases and student platforms working knowledge of microsoft office suiteExperience with integrated technology systems and tools skilled at connecting and building rapport with students from diverse backgrounds creative & innovative, able to work independently and in a team environment self-starter ability to adapt to new and rapidly changing situationsFamiliarity with online learning and internet technology a plus eeo: we are proud to be an eeo employer m/f/d/vAt adtalem, we welcome everyone and have a strong commitment towards diversity and inclusionWe encourage our colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do businessWe also maintain a drug-free workplaceWalden university: for more than 50 years, walden university has supported working professionals in achieving their academic goals and making a greater impact in their professions and communitiesToday, walden is providing an education for good® for more than 55,000 students from across the u.sAnd over 115 countries in certificate, bachelor’s, master’s and doctoral programs onlineOur diverse faculty and staff are dedicated to our values of quality, integrity, and student-centeredness.
