Job details
Salary $45,000 - $50,000 a year job type full-time number of hires for this role 1
Qualifications
Associate (preferred)
Troubleshooting: 1 year (preferred)
Windows: 3 years (preferred)
Full job description
Position: desktop support tech job code: tec001
Department: operations flsa status: exempt
Reports to: director, it
Job summary
Provide technical expertise with personal computers, both stand-alone and networked.
Provide analytical assistance to organizational personnel with hardware and software problems and to coordinate computer training as needed.
Provide technical support as needed at remote facilities.
Under indirect, remote, and periodic supervision of the it director.
Qualifications
Associate degree in a related field and/or the equivalent combination of training, education, and experience, required
Computer desktop technician certification, preferred
Extensive experience with personal computer hardware and software installations and maintenance required.
Windows operating systems, citrix, vmware, barracuda, wireless infrastructure, vdi, firewall
Security and ethernet networking knowledge preferred.
Require an understanding of tcp/ip, dns, spanning tree protocol and dhcp network protocols as used in lan / wan configurations.
Systems & network support skills
Expert in windows applications/operating system
Knowledge of active directory
Firm knowledge of voip support/system
It process & framework-documentation
Responsibilities
Monitoring tickets and responding to problems reported
Managing user accounts in active directory, mitel, kareo, openpath, and office365Including but not limited to (password resets, creation, deactivation).
Provide support to onsite / remote users
Provide routine maintenance of it communication closet, lan, wan, wireless network and
Firewalls as needed.
Assists it leadership in customizing existing software and hardware as needed for each department within the organization.
Performs maintenance and installation of new and revised network- and stand-alone personal computers.
Updated: 9-21-2021
Administer audits for installed licensed programs, by adhering to the administrative policy to possess legal copies of software for each machine (networked or stand-alone) in all departments.
Coordinates care and maintenance of equipment throughout the organizationEvaluates equipment malfunctions, and work with outside vendors to resolve hardware and software issues.
Assist in care and maintenance of equipment throughout the organization and perform minor equipment repairs and install peripheral devices, as necessaryNotify it leadership of equipment malfunctions.
Maintains up-to-date knowledge of new and existing equipmentAssists all end users with hardware or software problems.
Demonstrates knowledge of preparation, termination, and installation of cabling for personal computers and telephones and performs as needed.
Provide support of email, voicemail and other groupware applications installed within the organization.
Prepares written and graphical documentation for lan and wan network via software program.
Distributes documentation for personal computer care and backups according to administrative policies.
Serves in on-call basis as needed.
Performs computer education training for department and hospital personnel.
All other duties as assigned by it leadership.
Setup of mitel voip phone, faxing, and primary contact for mitel phone support.
Handling the physical access for hired and terminated employees
Deployment of equipment to new hires, including procurement of equipment, equipment set up, onsite installation, and/ or shipping to remote workforce.
Responsible for equipment inventory, asset tagging, check out, and handling of items in need of repair/replacement.
Handling the servers related issues in hosting colocation
Racking and un-racking the equipment in hosting colocation
Preparing the it related training and information guides (how to guides for specific processes)
Work environment/physical demands/travel requirements
Travel: up to 50% typically local travel
Updated: 9-21-2021
Job type: full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to friday
Education:
Associate (preferred)
Experience:
Troubleshooting: 1 year (preferred)
Windows: 3 years (preferred)
Work location:
One location
Work remotely:
Yes
Work location: one location
