Responsibilities
Manage the daily administration of employee benefit plans to include life, health and specialty markets.
Utilize crm software or salesforce to document escalated client concerns, changes or additions in plans or any other client activity as needed.
Research issues and develop potential solutions; negotiate problem resolution.
Develop and foster relationships with clients, internal partners and tpas.
Recognize and implement solutions to problems and issues; suggest improvements to gain efficiencies.
Provide prompt, accurate and consistent information that meets or exceeds quality metrics.
Address client needs, develop action plans and consult on products, services and capabilities that add value for the client.
Gather data from multiple systems to interpret, troubleshoot and resolve issues.
Assist account executives when appropriate and escalate issues accordingly.
Assist account executives as necessary for any marketing material needed for a client.
Review monthly billing discrepancy reports for any action needed to resolve employee and client level issues.
Participate in client annual reviews and as needed with the account executive to review service levels and plan offerings.
Work in partnership with the other business segments in troubleshooting and resolving account issues, audits and rate or premium discrepancies.
Qualifications
Bachelor’s degree in marketing or related field; or equivalent combination of education and experience.
Three years of insurance experience
Demonstrated outstanding customer service skills
Excellent attention to detail, project management and organizational skills
Strong working knowledge of microsoft office including word, excel, powerpoint and ability to learn additional software applications as needed
Worksite marketing and products knowledge
Life and health license or willing to obtain within the first six months
**please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the colorado equal pay for equal work act and equal pay transparency rulesIt is estimated based on what a successful colorado applicant might be paidIt assumes that the successful candidate will be in colorado or perform the position from coloradoSimilar positions located outside of colorado will not necessarily receive the same compensation**
Compensation:
The salary for this position generally ranges between $53,000-$59,000This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by lawThe range may vary above and below the stated amounts, as permitted by colorado equal pay transparency rule 4.1.2.
Bonus eligibility:
This position is also typically eligible for an annual bonus based on the company bonus plan/individual performance and is at company discretion at a rate of 10.
Preferred qualifications
Knowledge of company systems
Flmi designation and/or related studies
Working conditions
Office environment
Occasional travel
