Job details
Job type full-time
Full job description
Account specialist
For more than 30 years affiliated physicians has provided preventative healthcare services to individuals and companies across the countryWe promote health and wellness through comprehensive physical examinations, employee vaccination and screening events, and other related programs including covid testing and vaccinationWe are guided by our commitment to exceptional patient care and customer service, and demonstrate this with a passion and integrity in all we do and we need enthusiastic and passionate individuals who can help us fulfill our mission.
The account specialist at affiliated physicians is responsible for providing administrative support to the customer success team and customers as requiredThe as ensures excellent service standards and maintains high customer satisfaction in a fast-paced, detail-oriented environment.
If you are an enthusiastic individual that thrives in a dynamic environment and has a strong sense of urgency, this is the position for you!
Responsibilities:
Support the account management team with implementation and operationalization of new customer engagements
Assist with effective communications across intra-department teams, with a primary focus in the daily activities and needs of the account management team.
Prioritize data cleanliness by actively maintaining customer information in internal systems to ensure relevant and accurate records.
Communicate with customers in order to verify account information and documentation.
Quickly and effectively resolve internal and external requests and questions.
Work on ad hoc customer related projects as needed
Provide general support to account management team as appropriate.
Train new and junior employees on how to best service our customers.
Work well remotely utilizing connectivity and email applications.
Qualifications:
High school diploma or equivalent.
Customer-focused, enthusiastic, energetic, positive and service-oriented approach
The ability to work with minimal direction to achieve goals
Detail-oriented and able to prioritize work efficiently with a high degree of attention to detail
Ability to work effectively with cross-functional teams and manage multiple priorities and deadlines
Flexibility with respect to working hours as activities may require servicing national customers
Sound analytical, problem-solving skills and a strong willingness to learn.
Effective at overcoming obstacles
Excellent listening and communication skills
High level of comfort with fast-paced and dynamic environments
A high degree of professionalism and positive work behavior.
Working understanding of o365 applications
