Job details
Job type full-time
Full job description
Job summary
Under general supervision of the team manager, this position is responsible for administering various clients’ family medical leave act (fmla) policy and performing various clerical duties to support the administration and operational functions of the unit.
Principal duties & responsibilities
Assists associates with leave of absence requests and guides them through the process
Processes all leave of absence paperwork according to established procedures and laws •
Provides timely and accurate responses to associates and all levels of management concerning day[1]to-day issues and activities
Administers the fmla policy; reviews fmla documentation for accuracy and completeness
Makes recommendations to approve or deny requests for fmla based on federal regulations
Coordinates correspondence, forms, and other documents via the claim system
Generates reports as required; maintains files, inputs and analyzes data
Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
Keeps complete records of all loa requests and maintains tracking and analysis of data
Participates in developing goals, objectives, and systems.
Maintains compliance with standards and federal/state regulations
Serves as an internal reference to the team for certification requirements and processing
Contacts providers for clarification
Supports management with special projects as necessary
Performs other duties as assigned
Education & experience required
Bachelor’s degree in a related field
1-2 years of related experience
Or an equivalent combination of education and experience
Job knowledge & skills
Current knowledge of the integrated disability and absence management industry
Excellent customer service skills and ability to manage difficult and stressful situations
Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
Ability to manage business expectations and resolve concerns, by communicating status and issues
Ability to effectively prioritize and escalate customer issues
Ability to interpret and analyze multiple facts
Knowledge of state and federal fmla regulations
Knowledge of medical disability management preferred
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed performance competencies
Competencies
Acting with integrity - clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
Communicating effectively - expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
Pursuing self-development - demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
Serving customers - builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages
Supporting change - enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
Supporting organizational goals - actively supports organizational goals and values; demonstrates enthusiasm toward the company`s goals and mission; aligns actions around organizational goals
Working with diverse populations - shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain background
