Job details
Job type full-time
Full job description
Opportunity: plads program delivery manager
Location(s): ct-minerva (remote)
Multiple positions
Job summary
The program delivery manager is responsible for the delivery of all projects and work efforts for the defined program spaceThis includes the planning and prioritization of work and managing program level stakeholder engagementThe program delivery manager should ensure that all guidelines and documented processes are followed through the project lifecycle.
The program delivery manager will manage, lead, and develop teams that consist of business analysts, solution architects, developers and quality assurance resourcesThe program delivery manager will also be responsible for managing team capacity, project assignments, and overall team cohesion and performance.
Principal duties & responsibilities
Directly manages the resources within the team
Acts as a champion and sponsor of the defined program space for the technology organization
Manages program level governance, facilitating prioritization with business stakeholders
Delivers on commitments within resource and budget constraints
Ensures that appropriate software development lifecycle (sdlc) processes are followed while delivering on commitments
Plans and manages resource assignments within the delivery team in support of project demand and development objectives
Manages the resolution of issues within the delivery team and serves as an escalation point for project issues
Performs resource planning based on program needs and capacity
Performs other related duties as required
Education & experience
Bachelor`s degree in computer science, information systems or a related field, 5+ years of program or project management or equivalent experience, 5+ years experience in life, absence and/or disability industry, 5+ years experience working as part of an agile team, and 4 years in a supervisory/managerial capacity in a complex business environment
Involving multiple business issues, or an equivalent combination of education and experience.
Job knowledge & skills
Strong knowledge of continuous/integration tools
Experience working with cross-functional teams in a dynamic environment
Attention to detail and results oriented, with a strong customer focus
Ability to work as part of a team and independently
Problem-solving and technical communication skills
Ability to prioritize workload and meet tight deadlines
Competencies
Acting with integrity - clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
Communicating effectively - expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
Pursuing self-development - demonstrates ambition and desire to move forward in his/her career; engages others in discussions about career development; seeks feedback on ways to increase his/her performance; takes advantage of opportunities to build new skills and capabilities
Serving customers - builds strong relationships with customers; stays aware of customer needs, concerns and satisfaction; responds promptly to customer questions and requests; effectively manages
Supporting change - enthusiastically participates in new change initiatives and programs; focuses on reasons why changes will work and how they will be beneficial
Supporting organizational goals - actively supports organizational goals and values; demonstrates enthusiasm toward the company`s goals and mission; aligns actions around organizational goals
Working with diverse populations - shows respect for the beliefs and traditions of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds
Leader competencies
Acting with integrity - clearly states goals and beliefs; lets people know his/her true intentions; does what he she said they would do; follows through on commitments
Communicating effectively - expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
Acting as a champion for change - challenges the status quo; encourages people to question existing methods, practices, and assumptions; supports people in their efforts to try new things
Demonstrating initiative - takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked
Developing talent - invests time and resources into building the capabilities of team members; helps people define career goals and establish development plans to achieve them; gives people constructive, developmental feedback and advice
Managing performance - clearly defines and communicates roles and responsibilities; holds people accountable for accomplishing objectives; recognizes and rewards people who achieve results and deliver on performance expectations; provides effective feedback on performance
