Job details
Job type full-time
Full job description
About afresh
Our mission at afresh is to eliminate food waste and make fresh food available to all.
Our software leverages machine learning to optimize ordering, forecasting, and store operations for fresh food departments within brick-and-mortar grocery stores.
The results are powerful: our customers reduced their food waste by more than 20m pounds last year while increasing fresh sales by 3%—massively increasing their profitability.
About the role
Afresh is looking for a fresh account manager to be the post-sales quarterback for our strategic, enterprise customersWe often refer to our customers as partners in the spirit of mutual benefit and building multi-decade-long relationships.
Our customers have thousands of employees operating hundreds if not thousands of stores, often with billions in revenueThe level of complexity is high.
You will own value realization and revenue retention for existing afresh productsYou will be responsible for building deep relationships with executive sponsors and category managers to thoroughly understand their company objectives while navigating a diverse set of stakeholders—operations, merchandising, it, finance, distribution, etc.
We are a hardworking team united by our mission to make an impactWe hope you’ll join us!
The day to day
Be the post-sales quarterback for 1-2 customers.
Develop professional and personal relationships with key stakeholders, learn their most meaningful strategic priorities, and ensure we deliver business outcomes.
Map out our customers’ complex org structures and build account plans for quarterly and annual deliverables.
Collaborate closely with afresh deployment, support, product, engineering and sales teams.
Create and illustrate chainwide value with compelling, data-driven storytelling, e.gActionable reporting insights, business reviews, store- and division-level trends, etc.
Maximize retention and new product purchases from our customers, while earning their trust to be potential reference customers for afresh.
Serve as an advocate for our customers, collaborating with internal cross-functional partners to unlock additional value; set appropriate expectations with regard to product roadmap.
Qualifications
The following represent attributes our ideal candidate possessesWe encourage all highly-qualified candidates to apply, even if they do not fulfill all the listed criteria.
5+ years working in customer success at enterprise software companies
Consistent record of establishing and growing strategic, enterprise client relationships
Experience with grocery or retail customers preferred
Vertical saas experience preferred
Qualities that would make you successful in this role:
Customer obsession: energized by engaging with customers, both in-person and virtuallyPassionate about the customer experience
Relationship builder: empathetic listener who inspires trust in others and builds deep relationships with customers
Value orientation: consistently oriented toward value creation for our customersEffectively communicates the value we have created to these customers
Commercial skills: track record of stellar revenue retention for complex enterprise accounts; partnering closely with sales for expansion/upsells/cross-sell opportunities
Curiosity: has an instinct to learn everything about our customers in the industry
Collaborative: demonstrates the ability to work across a broad range of functions internally and externally to deliver value to our customers
Function builder: can help create processes and structures where none previously existed.
Self-starter: thrives in a dynamic, fast-paced environmentAble to overcome ambiguity and build and create processes without existing guidelines or playbooks
Stellar communicator: excellent written, verbal, and visual communication and presentation skills
Where will you be located?
Can be remote (we are based in san francisco)
Potential for 25-50% travel post-covid
Afresh is the first a.i.-powered fresh food optimization platform for grocery chainsWe have partnered with several large grocers representing hundreds of stores and >$10b in revenueOur cutting-edge ai research has been published in top journals (e.g., icml)We’re backed by some of the top investors in grocery and tech including innovation endeavors (former google ceo eric schmidt’s firm), james mccann`s (former ceo at ahold usa, tesco, carrefour) food retail ventures, baseline ventures (first money in stitch fix, sofi, heroku, instagram), maersk growth, and impact engine.
We are building a vibrant, diverse, and inclusive team that embodies our company’s values: proactivity, kindness, candor, and humilityWe aspire to continually grow as individuals and as an organization to live these values and realize our missionWe earnestly believe that afresh represents a one-of-a-kind opportunity to have massive social impact at scale by employing novel technology—and to have a ton of fun along the way.
Afresh provides equal employment opportunities (eeo) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity/expression, marital status, pregnancy or related condition, or any other basis protected by law.
