Job details
Job type full-time
Full job description
Requisition #: itana02948
Job title: it analyst
Location: remote work/telework
Clearance level: public trust
**selected applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information**
Summary:
The hud independent verification and validation (iv&v) team has 10 subject matter experts who evaluate it infrastructure managed services providers’ (imsp) performance standards, deliverables, and project information to identify areas of weakness and recommend improvements, to ensure that the services delivered fulfill contract and performance requirements within the established costs and schedulesThe team also has two financial analysts who support hud by preparing infrastructure vendor contract initiation and modification paperwork and who monitor and report about infrastructure budget, funding, and invoices.
This support includes the monitoring, tracking and reporting of performance requirements summary metrics, and, infrastructure managed services projects and changes; technical evaluations of all infrastructure contract deliverables, white papers and technical proposals; research and evaluation of it industry best practices; contracts budget and finance support; and, invoice review.
Duties:
Agile defense supports a federal agency’s office of the chief information officer’s (ocio’s) infrastructure and operations office, providing independent management oversight of the customer’s large information technology (it) infrastructure managed services contractsTo support this contract, agile defense is looking for an iv&v / data center operations analyst with proven abilities that will support the department’s information systems infrastructure platforms operations and maintenanceThe applicant should have a working knowledge of federal datacenter environments both cloud (.gov clouds preferable), and on premiseKnowledge of windows and linux based systems and associated tools to support these architectures, and mainframes (ibm and unisys)An understanding of cybersecurity and associated risks, vulnerabilities and mitigation steps is desired.
The candidate should have and demonstrate the proven ability to:
Track network storage space and linux/windows servers, and plan for future projects and changes.
Review and provide analyses on logical and physical infrastructure hardware and software configurations.
Review hardware and software configurations and makes suggestions for appropriate storage or backup solutions.
Maintain an overall understanding of current service capacity and trends.
Assess the capacity impact of new change requests.
Proactively seek information from various sources, synthesize data from multiple sources, and identify patterns, trends, problems, or opportunities for improvements.
Understand and speak to network topologies (on-prem and in the cloud).
Understand all layers of the it technology stack.
Understanding of current cybersecurity risks and mitigation efforts (phishing, ransomware, etc.)
The position requires keeping abreast of emerging infrastructure technologies for evaluation and applicability to hud to ensure that data solution architecture, data integrity, and security solutions benefits the organization and its usersSpecifically, to evaluate and report vendor compliance with performance requirements summary metrics, including performance metrics related to hud’s cloud-based it environment, windows and linux based platforms and monitoring/diagnostic/cybersecurity tools that support these various architectures.
This position is analytic in natureDuties include working with the iv&v program manager to ensure on-time contract deliverable submission; meet or exceed quality requirements; support reporting processes; identify and apply industry best practices; and maintain the highest levels of customer satisfactionThe iv&v analyst will prepare analysis reports that assess performance of infrastructure components, and will review and analyze technical assessments, proposals, and white papers about emerging technologiesThe position supports the on-going oversight of an it environment that has increased their presence in the cloudThe position also reviews vendor invoices to confirm accuracy and make recommendations for payment; assists with the writing of weekly reports; and responds to ad hoc customer requests at the direction of the iv&v program managerThis position will review a significant amount of agile defense, government and contractor technical documentation for completeness and accuracyThis position will also provide consulting specific to performance-based it operations, outsourcing of service delivery and contract management.
The applicant should demonstrate a depth of knowledge and experience in infrastructure support servicesA significant component of this position includes the analysis, evaluation, and change monitoring of hardware and software solutions with a focus on reporting, by using clear, precise writingApplicant should have the ability to read and process vendor whitepapers and ability to create whitepapers for the agency.
Qualifications
Education and certifications:
Bachelor`s degree (preferably information systems, computer science, engineering, or related technical field)It certifications preferred but not required.
Background needed and years of experience:
Five+ years supporting data center operations and maintenance with an emphasis on analyzing and reporting that demonstrates review and reconciliation of it services; understanding of business concepts such as operations and performance metrics monitoring; demonstrates understanding of industry best practices and standards; and the ability to create documentation of use cases, business and technical solutions, and concepts.
Additional skills & qualifications
Must have technical skills:
Work experience that demonstrates support of cloud environments, windows and/or linux based operating systems, and associated tools that support these architectures.
Extensive experience with microsoft office 365 suite, to include – teams, outlook, messaging, sharepoint, microsoft office (word, visio, excel) and microsoft onedrive.
Preferred technical skills:
Knowledge of os, database, networking, and cloud application architectures (open source or proprietary) including microsoft azure, microsoft office cloud services or amazon web services are usefulAn understanding of environments using devops and ci/cd development processes, test and support techniques/tools would be helpfulGeneral knowledge of mainframes (ibm and unisys),
Non-technical skills:
Agile defense is looking for a person with strong verbal, interpersonal and written communication skills; knowledge of government contracting; solid planning and organizational skills; able to demonstrate analytical, problem-solving, and decision making capabilities; a team player with the ability to adjust work pace to match client priorities and competing demands who can also work and excel independently; and, who exercises good judgment and diplomacy through sound business ethics that includes the protection of proprietary and confidential information.
Working conditions:
Off site (working remotely) with 0%-10% travel possiblePossible off-hours work to support releases and outagesWork is sedentary in nature.
Strength demands:
Sedentary – 10 lbsMaximum lifting, occasional lift/carry of small articlesSome occasional walking or standing may be requiredJobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are metPhysical requirements:
Stand or sit
Talk or hear
See
Covid-19 vaccinations requirements
As required by executive order 14042 and the guidance issued by the safer federal workforce task force, all employees are required to be fully vaccinated against covid-19 regardless of the employee’s location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by lawIf selected, you will be required to be vaccinated against covid-19 and submit documentation of proof of vaccination by december 8, 2021, or if selected, by your first day of employment if hired after december 8, 2021The company will provide additional information regarding what information or documentation will be needed and how, in limited situations, you can request a legally required exception from this requirement
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About us!
Agile defense is an information technology solutions provider committed to partnering with our customers to deliver the highest level of service to our customersWe provided information technology (it) services to the u.sGovernment, including several united states civil agencies and various branches within the u.sDepartment of defense.
Agile defense has established a solid reputation of partnering with our customers to deliver innovative it solutions with our “listenThinkInnovate.” philosophy.
At agile defense, we know that our employees are our most important assetWe believe in our responsibility to our fellow employees, customers, company, and to our countryWe promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values.
Agile defense, incDoes not discriminate in practices or employment opportunities on the basis of an individual`s race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other proscribed category set forth in federal or state regulations.
