Job details
Job type full-time
Full job description
As a healthcare company committed to protecting the health and safety for our employees, contractors, customers and communities, employees in this role are required to be fully vaccinated against covid-19, unless an accommodation has been granted for a medical reason or sincerely held religious belief.
Every day, agilent field service engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of lifeThrough our work, we deliver insights and provide support that keep labs running smoothly and more efficientlyJoin our dynamic organization to be a part of this rewarding work.
As a field service engineer for agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is keyApplying your interpersonal skills, creativity and can-do attitude is essentialThe ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Your role:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutionsOur varied product lines include hardware, software and networking products as well as operating systems.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers` business.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Train other field engineers and customers in the solutions.
Job requirement:
Meet agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by lawThese requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programsYour consent to participate in customer requested screening is a requirement of this position.
As a healthcare company committed to protecting the health and safety for our employees, contractors, customers and communities, employees in this role are required to be fully vaccinated against covid-19, unless an accommodation has been granted for a medical reason or sincerely held religious belief.
