Job details
Job type full-time
Full job description
Aha! is a different kind of high-growth saas companyWe are the world`s #1 roadmap software and help people achieve their bestOver 5,000 enterprises and 500,000 product, innovation, and engineering leaders trust our software to build lovable products and be happy doing itWe are self-funded, highly profitable, always distributed, and have no sales teamBeing an always-remote company means we can hire intrinsically motivated people who love to learn, support their teammates, and want to work from where they are happiest.
Our team
Our customer success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.
We are experts: we do not hire sales or support people at aha! — our customer success team is only comprised of former product, it, project, and marketing managers.
We act with urgency: we respond to customers` requests as quickly as we canBecause when we do, we have the best chance of creating the most value for customers and ourselves.
We serve: we work with the world`s most innovative and well-known companies and they trust us to guide them to build products that their customers love.
We collaborate: we have no tolerance for dramaWe celebrate clear communication, effort, and teamworkWe use slack for internal team communication and zoom for team and customer video calls(email? rarely.)
We guide product: we bring our customer`s requirements to our product team and define our own efficient processes and systems.
We enjoy: we like what we do and we want you to love your job tooLearn more about the responsive method, our company values, and the generous benefits we offer.
Our customers
We serve the world`s most innovative companiesThey are building revolutionary new experiences for their customers and move fastThey expect us to do the same and to help them develop best practices for product developmentOur software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, safe, and hybrid approaches that our customers depend on.
Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we`ve been there, done that), and confidently guide them to achieve their bestAnd because we are always curious, we love learning from our customers along our journey together.
Your experience
You are involved in defining and delivering product functionality at a growing technology companyYou help capture and define product requirements and participate in product launchesYou thrive in a fast-paced environment where launches happen often — not once or twice a year.
Your favorite part of working on new products is delivering real value to customersYou enjoy interacting with your team and customers in a consultative wayShowcasing advanced technology to sophisticated customers energizes youApplying deep curiosity to new challenges comes naturally, and you persist until you can clearly see the most efficient path to full resolutionYou are happiest when you are continually learning and working with a team of high achievers like yourselfAnd you write exceptionally well.
Your work at aha!
We show customers what is possible with our software in a consultative way — from leading demos and answering customer requests to sharing product management best practicesYour responsibilities will include:
Delivering responsive customer service using our proven frameworks
Leading demos for new customers and new teams
Sharing best practices to help customers set strategy, capture ideas, prioritize work, and create visual roadmaps
Helping customers integrate aha! with their existing tools (e.gDevelopment systems)
Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
Sharing customer feedback internally
Testing new product functionality as needed
If this sounds appealing, we would love to hear from you(a real human reviews every application.)
Grow with us
Everyone deserves to reach their fullest potentialWe know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and aliveAnd our goal is to help you do just thatWe offer all the benefits you would expect and more, including profit sharingThe specific benefits listed below are reflective of what we offer u.s.-based hiresWe also do our best to extend identical benefits to international teammates.
Generous salary with annual profit sharing for all
Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums
Up to 200 hours of paid time off a year to spend however you want
30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
Aha! contributes a percentage of your total compensation each year towards your retirement
#li-remote
We are building a distributed team, and you can work from anywhere in the united states or canada for this roleWe offer generous salary, equity, benefits, and a profit-sharing program.
Diversity
We are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilitiesAs an equal opportunity employer, aha! welcomes all employees and applicants, without regard to age, race, color, national origin, physical or mental disability, gender, religion, sexual orientation, gender identity, marital or veteran status, condition of pregnancy, or any other legally protected characteristicLearn more about diversity and inclusion at aha!
Job type: full-time
Work location: multiple locations
