Job details
Job type full-time number of hires for this role 1
Full job description
About you:
You are a senior salesforce administrator, you’ll play a vital role at airshipWe are looking for a proactive individual that can help us continually improve and enhance our salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road mapOur salesforce user experience is of great importance to us, therefore the senior salesforce administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction as priority.
We are looking for someone with a deep understanding of the salesforce platform, who can understand both our current legacy setup and our business objectives, in order to quickly identify areas of improvementThe senior salesforce administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a salesforce projectThe ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.
Responsibilities
This is a varied business facing role, with the following responsibilities:
All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, owd, sharing rules
Salesforce configuration changes, including (but not limited to): workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Understanding of triggers
Apex code knowledge
Sandbox environment management
Devops/release management experience
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features
Create a platform roadmap and define priorities, liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data management to improve salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including security reviews, release updates, health check, and optimizer
User support tickets
Monitor and improve user adoption
New user and ongoing user training
Technical documentation
Working with the business systems team on custom integrations for i.eContract and billing integration
Management of integrated applications includingsalesforce cpq, gainsight, docusign, marketo, leandata, calibermind, captivateiq, apptopia, ironclad, linked-in navigator
Qualifications and background
Required:
Strong salesforce product knowledge and at least 5+ years’ of salesforce administration hands-on experience with salesforce sales cloud
Certified salesforce administrator
Additional salesforce certifications e.g.:
Advanced administrator
Platform app builder
Desirable:
Bachelor’s/postgraduate degree, or professional qualification
Knowledge, skills, and abilities
Required:
A proactive attitude to platform enhancements
Designing scalable, best practice solutions
Excellent relationship-building skills
Ability to liaise with stakeholders at all levels
Translating requirements into technical solutions
Experience in change management and governance
Training end users and key stakeholders
Technical documentation
Experience implementing salesforce configuration changes
Devops/release management experience
Desirable:
Understanding of triggers
Apex code knowledge
Demonstrates continued personal/professional development
Active in the salesforce community
Job type: full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
Schedule:
Monday to friday
Work location:
Fully remote
Work remotely:
Yes
