Job details
Job type full-time
Full job description
Advanced customer support • usa • flexible remote
Full time, local office work and remote with required travel
Job ref: 2002
Be a part of something big, disruptive, and innovative! airspan networks, a leading u.s-based provider of 5g software and hardware, is looking to grow the team and expand resources to new territories to help support our rapidly growing user baseThe ideal candidate will be someone who is self-motivated, organized, and a team player with excellent communication and customer service skills—someone who thrives in fast-paced, constantly-changing environmentsThe successful applicant will work closely with customers and the internal technical escalation teams in order to provide the best 4g and 5g infrastructure support, ensuring optimal performance and integration of airspan products into customer environments.
As a result of our innovative technology and significant r&d investments to build and expand our 5g solutions portfolio, airspan is well positioned with open ran, private networks, fixed wireless access (fwa), and cbrs solutions, providing solutions to tier 1 mobile network operators to deploy their networks of the future, todayWith over one million cells shipped to 1,000 customers in more than 100 countries, airspan has global scale.
Airspan is looking for hands-on virtualization expert for our new 5g product line.
Job description:
We are looking for a tier3 engineer with the following requirements:
Must have deep virtualization and systems management experience and strong networking infrastructure knowledgeSystems engineering skills with vmware/kvm and linux with good networking and security foundations.
As part of advanced customer solution group you will support escalated issues from customers related to airspan virtual 5g ran product lineIn this position you will work closely with tier2, r&d and other entities within the company, to provide the best virtualized 5g infrastructure support, ensuring optimal performance and best integration of airspan products into the customer environment.
Qualifications:
Bachelor’s degree in a relevant technical field or combination of experience and industry certifications required.
3+ years of experience as support engineer.
Deep hands-on and understanding of containers, dockers, kubernetes and helm-charts
Networking knowledge – tcp/ip and osi model
Knowledge of cellular networks lte & 5g, ran and core is an advantage
Experience in scripting python/bash is an advantage
Network certification from major telecomm vendor (cisco, juniper) is an advantage
Personal skills:
Motivated and self-learner through hands-on experience and on the job learning
Highly customer facing abilities including acting under pressure.
Strong attention to detail and problem-solving skills with quick adaptation to change.
Able to work in a dynamic, constantly changing environment
Excellent analysis and troubleshooting capabilities
Excellent personal skills
