Primary skills: customer coordination, marketing, b2b
Duration: 4 months + (possibility of extension or conversion)
Location: boulder, co(remote)
Responsibilities:
Work with customer advocacy team to support the customer reference and peer review program
X administer and orchestrate a comprehensive customer loyalty and rewards program
Track/report key customer reference metrics/goals/benchmarks and team progress against them.
Help scale and support our existing customer advocacy program through the use of data, automation, and improved workflows
Stimulate and nurture review activity on peer review sites and communities like g2, trustradius, it central station, and gartner peer insights.
Activate customer reviewer relationships, related content, and interactions to positively impact sales and marketing activity, product development, the customers career, and their organization.
Identify and track potential customer success stories from the review program and other sources, including beta programs.
Work cross-functionally to drive the execution of advocacy plans, aligning with other areas of marketing including customer success marketing, analyst relations, pr, executive communications, and partner marketing.
Skills:
Requirements:
2+ years as an individual contributor for a tech company`s customer marketing program
Prior experience working with customer reference communities in b2b enterprise software and services preferred
Strong attention to detail and passion for operational excellence/rigor
Experience with salesforce, google suite, techvalidate, vocal video, and customer reference and community technology platforms, such as crowdvocate, referenceedge, is a plus
Understanding of how to build relationships with volunteers in reference programs.
Exceptional written/oral/interpersonal communications
Be passionate about telling customers` stories
Excellent project and time management skills.
Self-starter with a strong sense of ownership.
Good ability to work as part of a team and collaborate with multiple levels of an organization
Solid business acumen
Able to prioritize in a complex, fast paced and lean organization.
Passion for learning new skills and developing programs
Bachelor`s degree or equivalent experience required
To follow up with any questions, please contact chandra at 408-907-7669
Akraya is an award-winning it staffing firm and the staffing partner of choice for many leading
Companies across the usWe offer comprehensive benefits including health insurance
(medical, dental, and vision), cafeteria plan (hsa, fsa, and dependent care), 401(k) (enrolment subject
To eligibility), and sick pay (varies based on city and state laws).
If this position is not quite what you`re looking for, visit akraya.com and submit a copy of your resume.
We will get to work finding you a job that is a better fit at one of our many amazing clients.
