Job details
Job type full-time
Full job description
Overview: introduction
First, we invite you to take a pauseYou just took the first step on a potential new career path and that should be celebrated.
Second, it is important to us that you know at alegeus we are intentional about cultivating a diverse and inclusive cultureWe challenge one another to recognize biases, honor our identities and celebrate our differences – these values enrich our workplace and drive our business forwardWe recognize that our bold vision of transforming the healthcare industry requires the perspectives, experiences, talents, skills and passions of a diverse populationWe believe that if our consumers come from all walks of life, so should weAlegeus is dedicated to promoting fairness and equality across all identities and our inclusive innovation committee holds us true to our commitmentApply with confidence that you are joining an organization – a family – that is steadfast in making a difference.
Finally, if you are interested in any of the bullet points below – just apply! we don’t expect our applicants to be a cookie-cutter match to the job descriptions we post, and we certainly don’t expect you to know everythingWe would much prefer driven individuals who are willing to learn than someone with 100 years of experience, but no passion for what they doWe know potential when we see itSo, take a chance and roll the dice; you might just find yourself landing your dream job.
If you are interested in disrupting the healthcare market, and have the passion and competence to do so, this is your organizationWe encourage you to lean in and read on.
Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts, the industry’s most widely-used benefit debit card, and powerful engagement solutions to help consumers maximize savings and optimize spending for their healthcareOver 300 clients – including health insurance plans, third party administrators and financial institutions – leverage alegeus’ deep expertise and proven technology to administer benefit accounts for more than 29 million members and process more than $8.9 billion in consumer healthcare payments annuallyAs the healthcare and benefit markets continue to evolve, alegeus delivers solutions that enable clients to evolve their service offerings, operate their businesses more efficiently, and focus on their customers.
Alegeus is part of the vista equity partners portfolio of companies, working in partnership with the market-leading technology investment firm to reinvent the consumer directed healthcare marketplaceOur talented associates benefit from this partnership through increased capital for strategic investments, access to exceptional toolkits, best practices and resources for success, and strong cultural and value alignment focused on talent development and growth.
Summary the technical writer is a key role within the product teamResponsible for delivering high quality technical and customer-facing documentation, your work will provide critical guidance to both internal stakeholders and our customers by contributing to the overall success of our product offerings and the technology that drives themWorking collaboratively with the product team to make our products easier to use and implement your work will create the sound documentation that users will consumeProactively working with our product management, product delivery teams and customers, this role will also help improve the usability, quality and delivery of our documentation by successfully executing on multiple projects from concept to publication under tight deadlines and changing conditions while coordinating input from numerous sources.
Success in this role will require the technical writer to think critically, see gaps in products or processes and show initiative and good judgment in documenting what’s important while working to continue to evolve the delivery of documentation / content related to these solutions.
Mission this role’s mission role has two core areas of focus related to creating content and documentation for our users: (1) overseeing and managing the creation of documentation and supporting content (what gets documented) that will help provide our internal stakeholders and customers with well documented and highly usable content that enables a best in class product experience(2) helping envision, deploy and mature how our product documentation is delivered (how it gets delivered) to support best in class consumer engagement/communications models that will sustain the growth of our products and drive new revenue.
Responsibilities: outcomes (the “what”)
Creates of content and associated materials (documentation) that supports and explains the use and adoption of new products, features and api endpoints through collaboration with product management and delivery.
Reimagines and deploys standard processes, procedures and tools for the creation and delivery of content that documents our overall product and systems from planning through release.
Continually reviews and maintains the product content and associated materials by keeping them up to date, relevant and accurate.
Creates visual artifacts and dynamic content where needed that will provide enhanced clarity and augment written materials.
Works with subject matter experts, to identify, revise, document and clarify content associated with areas that are known to be difficult to understand and/or cases of incidents in order to help avoid them in the future.
Achieves and maintains content quality through rigorous testing and review, as well as curation and performance analysis.
Values (the “how”) at alegeus, equally important to the “what” (the individual performance goals that each employee commits to in support of the company’s overall success) is the “how” (the framework of principles that guide how we work together to drive our business forward)Overall performance success will also reflect individual delivery of our corporate values:
Care personallyWe connect personally to our `why` - are passionate and purposeful
Put the end-user firstWhen we put the end user first, we believe the rest falls into place
Consistently challenges the status quoWe believe that the best solutions haven’t been discovered yet
Practice the art of inspectionWe will turn over every stone to gain deeper insight to guide our actions
Solve the real problemWe will constantly orient on the true issue at hand and accurately and fully address
Responsibilities
All responsibilities for this role will be in service of the outcomes listed above
Responsible for the implementation and effectiveness of product content creation and documentation for internal stakeholders and customers for products and solutions within the the product management lifecycle operating model (inclusive of processes, supporting tools and technology, resources and metrics)
Oversees the cadence and process of creating, revising, updating and delivering documentation, user guides and other technical materials
Seeks and implements best practice operating processes across product management lifecycle
Write quality documentation in a consistent voice that is appropriate for its intended audience.
Defines and meets metrics and objectives for content creation and documentation delivery on a regular cadence
Collaborate with product owners, product managers and user experience teams to ensure consistencay of messaging.
Qualifications: education/experience required:
Two to five years of technical writing experience or an equivalent combination of education and experience
Demonstrated experience and knowledge in producing enterprise quality documentation for solutions, products and apis.
Excellent written / verbal communication skills and process / product documentation skills with the ability to articulate complex concepts that are intuitive to both technical and non-technical audiences
Ability to pass an assessment that demonstrates your ability to take a complex task and document it in a way that makes it easy enough that anyone could accomplish it.
A demonstrated track record for accomplishing goals and meeting deadlines, excellent attention to detail, and strong prioritization skills
Ability to elicit information needed from customers, developers and other product team members.
Desired:
You have publicly available technical writing samples.
You are fluent in reading and writing in at least 1 programming language(e.gRuby, python, go, bash).
You are comfortable and familiar with modern infrastructures such as saas cloud services and containers.
You can transform dry technical topics into engaging, informative, and interesting educational materials.
Consumer directed healthcare or healthcare experience
You experience working with modern information delivery applications (e.g.: sharepoint, teams, salesforce, freshdesk)
You have experience in producing visuals that aid in understanding the technical content you write (e.gDiagrams, business process flows).
Personal characteristics, skills & knowledge
A passion for healthcare, financial services, behavioral economics, consumerism and/or any combination of these disciplines
Strong bias towards action - can efficiently drive documentation projects to conclusion through proactive planning, extremely high attention to detail, and holding stakeholders accountable
Expert coach – has a passion and disposition for coaching team members on using new processes and tools
Leadership – humble, hungry and empathetic leader; with a demonstrated ability to work effectively cross-functionally and respectfully challenge the status quo
