As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth, and hrWe combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experienceOur dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the futureAt alight, we are reimaging how people and organizations thrive.
We’re growing our hcm upoint delivery team, which implements and provides ongoing support to alight’s payroll & cloud clients that use upoint® as their organization’s hr portal.
As a business technical analyst (bta) on the hcm upoint delivery team, you’ll help to support multiple clients by delivering enhancements to their hr portals and troubleshooting user issues.
Key responsibilities
Assist senior btas with researching answers to client questions about upoint features and functionality and with preparing client-facing and internal team documents
Prepare client-facing documents about the features included in each product release
Perform internal acceptance testing of portal changes to ensure they meet client business requirements
Work with developers and testers to resolve any bugs found during iat and/or uat
Perform sweep testing after client migrations scheduled by other internal workstreams
Participate in portal verification testing after monthly maintenance windows, disaster recovery exercises, and patch releases
Troubleshoot user issues, providing root cause analysis details
Coordinate translations of client text changes into multiple languages, working with an external vendor
Assist client content editors as needed—e.g., run content reports, create new population parameters, etc.
Create reports about client usage of the portal, using data from google analytics
Review user feedback for information about bugs to be fixed or potential site enhancements
Provide after-hours production support as assigned per team rotation schedule
Qualifications, skills and experience
Bachelor’s degree with 3+ years of relevant experience
Experience working in a virtual, team-oriented, collaborative environment
Strong analytical skills with attention to detail
Strong client-service orientation
Self-starter who demonstrates discipline and motivation in all aspects of job performance
Ability to effectively prioritize and execute tasks while under pressure
Excellent verbal and written communication skills and the ability to interact professionally with internal and external contacts
Experience working with tools to manage workflow/issue tracking (e.g., atlassian jira) is a plus
Knowledge of alight’s proprietary tools is a plus
About alight
With an unwavering belief that a company’s success starts with its people, alight solutions is a leading cloud-based provider of integrated digital human capital and business solutionsLeveraging proprietary ai and data analytics, alight optimizes business process as a service (bpaas) to deliver superior outcomes for employees and employers across a comprehensive portfolio of servicesAlight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance cultureAlight’s 15,000 dedicated colleagues serve more than 30 million employees and family membersLearn how alight helps organizations of all sizes, including over 70% of the fortune 100 at alight.com.
Background check required
By applying for a position with alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with alight’s employment policiesBackground checks may include some or all of the following based on the nature of the position: ssn/sin validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug testYou will be notified during the hiring process which checks are required by the position.
Equal employment opportunity
Alight is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local lawIn addition, alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.
Reasonable accommodations
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardshipApplicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Diversity statement
At alight, we believe that diversity should be visible, valued, and sustained throughout the organizationAlight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.
Authorization to work in the united states
Applicants for employment in the united states must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the united states and with alight.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Disclaimer:
Nothing in this job description restricts management`s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of alight business units.
Alight solutions provides equal employment opportunities (eeo) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local lawAlight solutions is committed to a diverse workforce and is an affirmative action employer.
