Job details
Salary from $15 an hour job type full-time number of hires for this role 1
Qualifications
High school or equivalent (preferred)
Full job description
Job description:
The transcription scheduling associate is responsible for co-managing the legal transcription workflow while ensuring standards for productivity, timeliness and quality assurance are met by the external transcription teamThis is done by monitoring real-time service levels and adherence to deadlines for transcriptionists, tracking production metrics and performing daily operations tasks in tandem with other pc team members.
Veritext/allegis offers competitive compensation and an exciting benefits package including medical, dental, vision, 401k with company match, generous paid time off, company paid short & long term disability, life insurance, and more.
Additional information:
Key responsibilities
Deliver a positive and professional “customer” experience.
Monitor and direct legal transcription workflow under the guidance of the production manager.
Assist in monitoring and maintaining transcriptionists’ adherence to standards and policies and escalate performance issues to the production manager and/or quality assurance manager.
Act as resource reaffirming expectations with new and existing transcriptionists.
Gather and track transcript metrics as directed.
Assist in tracking and processing contractor payroll.
Promptly answer support-related e-mails, phone calls and other electronic communications.
General office duties and projects as assigned.
Required qualifications
High school diploma but aa degree or above is preferred.
Microsoft office suite experience at an intermediate level.
Strong interpersonal skills and desire to work in a team atmosphere.
Proven ability to multi-task as well as manage time and workflow independently and effectively.
Self-motivated, detail-oriented and organized.
Customer service attitude and experience.
Keyboarding at minimum 50 wpm.
Preferred qualifications
Minimum 2 years’ experience in a customer service or support environment.
Transcription experience (helpful but not required).
Ability to identify, evaluate, and report technical and/or operational problems.
Workflow management experience.
Job type: full-time
Pay: from $15.00 per hour
Schedule:
8 hour shift
Monday to friday
Covid-19 considerations:
Fully remote position
Education:
High school or equivalent (preferred)
Work location:
Fully remote
Work remotely:
Yes
Work location: multiple locations
