Job details
Salary $15 an hour job type full-time
Full job description
Full-time bilingual customer relationship representative- mortgage retention (work from home)
If you are looking for an entry level position with opportunities for advancement you have found the right organization!
Must be able to come to the maumee office the first day (morning) to complete new hire paperwork - 1684 woodlands dr, maumee, oh 43537
Must be fluent with both english and spanish
Pay: $15.00/hour
Hours: 40 hours per week (hours of operation: 8:00am – 8:00pm)
Key focus: allianceone customer relationship representatives engage with customers through the mortgage modification, disposition and additional assistance as needed.
Please note: this position is byod (bring your own device)
All interested applicants are required to provide their own computer for this role
The talent acquisition team will discuss any specific equipment requirements with interested candidates during the interview process
Key responsibilities:
Assist customers with available foreclosure prevention alternatives to resolve their delinquency
Provide customers with peace of mind knowing that they have an assigned case manager, and their counterparts, to assist them through the retention and liquidation process
Assist customers with required document collection to move through the loan modification process
Collect and monitor customer payments
Initial liquidation options when applicable
Keep the customer informed of the status throughout the process
Answer customer questions about their account
Benefits:
Medical, dental and vision benefits after 60 days of employment
401(k) with company match after 90 days of employment
Life insurance, short term disability, and flexible spending account
Generous paid vacation package up to 3 weeks per year
Please review our privacy notice available at the following www.allianceoneinc.com/careers
Allianceone is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic informationAllianceone is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activitiesTo request reasonable accommodation please contact the talent acquisition team.
For additional information on allianceone visit our website at www.allianceoneinc.com
