Job details
Job type full-time
Full job description
Department: 16008755 excellian revenue cycle support
Shift: day (united states of america)
Hours: 40
Contract:
Weekend rotation:
Job profile summary: this position consults with internal customers to analyze, design, develop and maintain the technical application systems to support business needsResponsible for translating business requirements into technical system specifications for teams within the information technology (it) departmentConsult with end users on how to effectively use functionalityMay make recommendations to management on process improvement, new process tools and techniques or servicesProvide on-going support to end users.
Job description:
Principle responsibilities
Analysis and documentation
Identify and define business, functional and interface requirements.
Construct workflow charts and diagrams.
Process complex service requests from the analysis and definition of customer requirements through intake, approvals, service delivery, implementation and fulfillment.
Analyze and provide solutions or recommendations to resolve complex customer inquiries for functionality not working as implemented.
Validate resource requirements, develop cost estimate models and gain sign-off from stakeholder.
Manage simple requirement conflicts, and escalate complex requirement conflicts to senior level analysts.
Communicate to internal it providers of hardware, software and network requirementsPartner with senior analyst if negotiation is needed.
Implement, modify, test, and administer business system applications under minimal supervision.
Improve current systems by studying practices and designing modifications.
Study and evaluate emerging technologies for potential company use.
Customer management and support
Prepare technical reports by collecting, analyzing, and summarizing information and trends.
Implement, tests, and deploy solutions to business problems.
Follow incident, change and release management processes.
May be required to provide on-call support outside of regular business hours.
Provide training for end-users and other analysts.
Project management
Under supervision, manage small to medium projects by developing project plans and monitoring performance.
Actively participate on larger project teams utilizing project methodology tools.
Prioritize initiatives based on business needs and requirements.
Other duties as assigned.
Job requirements
Bachelor`s degree in information technology, computer science or related field preferred
2 to 5 years experience in information technology, business analysis or related field preferred
Leadership capabilities
See the big picture: know where we are going as an organizationUse sound judgement and critical thinking to make good decisions that support our mission.
I know where allina is going and how my role fits into this picture
I capture important lessons and share them to foster innovation
I am good at anticipating the implications of my decisions
I understand and apply the disciplines of continuous improvement
Inspire greatness: inspire others by connecting their purpose to the broader missionLead others through change and celebrate success.
I help my team connect to the broader mission
I see and fulfill my role in motivating the team around me
I celebrate success and help my partners see what is possible with change
I call out and address unexpected roadblocks or problems
Foster learning and growth: role model growth, ongoing development and self-careEmpower, coach and encourage others to be at their best selves.
I role-model self-care and ongoing development
I share my knowledge and coach others to foster growth and success
I demonstrate enthusiasm for learning
I candidly advocate for the resources i need
I support my colleagues in their development and growth
Deliver excellence: set and align clear goals, measure results, and continually improve safety, quality, experience, and innovation.
I take ownership of outcomes and fulfillment of goals
I facilitate adjustments to assure positive results
I work with a sense of urgency, concern and determination
I use well-grounded approaches to create sustainable solutions repeatedly
I engage and foster improvements to impact safety, quality, and efficiency
Succeed together: connect with others authenticallyRecognize the value of each individual and seek diverse points of viewCollaborate to succeed together.
I consider how decisions might impact my colleagues
I am generous in my commitment to supporting the needs of my partners
I respect others’ opinions, praise good work and encourage all team members to be involved
I seek common ground and work to create mutually beneficial outcomes
Functional competencies
Analytical thinking: practices investigative techniques to determine the best approach.
Business impact: role has impact on the department.
Collaboration: creates internal alliances outside the immediate team or department.
Communication skills: able to communicate well in straight-forward situations.
Company knowledge: understands his/her own job and how the role interacts with his/her team.
Functional knowledge: understands his/her discipline and good conceptualization of processes.
Influence: develops respect for ideas and proposals within the department.
Job impact: immediate work team.
Leadership skills: does not manage employees, but may mentor and/or train subordinates.
Managing change: implements changes provided by management.
Problem solving: uses common sense to solve routine issues.
Strategic responsibility: contributes to strategy for his/her team.
Physical demands
Sedentary:
Lifting weight up to 10 lbsOccasionally, negligible weight frequently
Additional job description:
Experience with epic preferred, specifically experience or certification in cadence, grand central, prelude or referrals.
This role can be remote for residents of mn and wi but you must be available and able to commute to our allina clinics and hospitals for occasional on site work.
In this role you will need to provide some after hours on call support on a rotational basis.
