Job details
Salary from $56,000 a year
Full job description
The world isn’t standing still, and neither is allstateWe’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needsThat’s why now is an exciting time to join our teamYou’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramountWe empower every employee to lead, drive change and give back where they work and liveOur people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreamsFor more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they faceWe acted with conviction to advocate for seat belts, air bags and graduated driving lawsWe help give survivors of domestic violence a voice through financial empowermentWe’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protectionWe are the good handsWe don’t follow the trendsWe set them.
Sign on bonus
$5,000 sign on bonus
Job family summary
The adjusting function is responsible for verifying policy coverage and limitsThe adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claimsCatastrophe (cat) claims result from catastrophic weather events, such as hurricanes, wildfires, earthquakes, and other man-made catastrophic events as well as local office load balancing claims and can include auto, commercial, flood and/or property losses.
Job summary
Under limited supervision, this job is responsible for investigating, negotiating and settling complex cat personal property or liability insurance claimsThe individual handles complex coverage investigations, fast track estimating, and losses that do not require an outside adjuster’s inspection and works directly with clientsThis individual reviews the insurance policy, reviews reports and photos, evaluates damages, determines loss coverage, negotiates and settles claims, and authorizes paymentsIn addition to their adjusting duties, as a cat adjuster, this individual also may occasionally assist in workflow management when a mega-event occursThe individual delivers compassionate service that is fast, fair, and easy, to ensure customer retentionThe individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the teamThe individual works independently, prioritizing the individual`s own responsibilities, and managing the individual`s own workloadThe individual also consistently meets band level behaviors, production, quality, and/or customer service goals.
Key responsibilities
Customer service
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Researches and responds to complex customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans
File documentation and reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making processmay handle first notice of loss of water damage claims
Coverage, liability and evaluation
Investigates, reviews, determines and verifies complex coverage/policy information
Handles inside investigation of complex mortgagee claims
Coordinates claim handling for oa complex claims and coordinated claims
Provides coverage explanation to customer
Reviews, evaluates and submits potential underwriting referral actions
Damage estimating
Reviews/approves complex repair estimate
Prepares complex damage estimates
Organizes and reconciles bills
Selects estimates for review/reinspection
Conducts fast track estimating
Handles ale (additional living expense) claims as needed
Handles contents inventories and complex pricing analysis, and prepares claims reports
Handles specialized claims (e.g., business interruptions, loss of income, e&o policies) and supplements
May handle complex claims involving sink holes
Estimates water damage in a dwelling, hail damage, and smoke or fire damage
Handles and occasionally negotiates complex claims that include public adjuster involvement
Handles escalations, pending reviews and/or doi inquiries
Knowledge/skills/abilities/experience
Bachelors degree in related field preferred or equivalent experience
Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
Applies broad knowledge of insurance policy, coverage, and regulation
Applies broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Applies broad industry knowledge to discipline practices, including best practices, to support the business unit
Applies broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
Applies broad knowledge of problem solving and preparation of reports for analysis
Applies broad ability to leverage learned technical skills in support of team objectives
Applies broad negotiation and/or arbitration skills
Applies broad conflict management and problem resolution skills in managing internal and external customer relationships
Applies broad problem solving skills to continuously improve business outcomes
Applies broad knowledge of training facilitation and coaching skills
Ability to investigate, evaluate, negotiate and settle complex claims
Provides broad individual decision making within authority limits
Has and maintains all appropriate licenses and registrations for the role per state requirements
What’s in it for you?
Compensation range for this position is $56,000+ per year, based on experience and qualifications
Paid training and licensing
Internet reimbursement
Generous paid time off (pto)
Tuition reimbursement
Discounted gym memberships
Cafeteria style health insurance plan- starts day one
401k match and pension plan
Volunteer opportunities + matching donations
Visit allstategoodlife.com to learn more
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good workGood lifeGood hands®.
As a fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginningOur total rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k)Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policyFor a full description of allstate’s benefits, visit allstate.jobs/benefits/
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective july 1, 2014, under indiana house enrolled act (hea) 1242, it is against public policy of the state of indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the united states, a member of the indiana national guard or a member of a reserve component.
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