Job details
Salary $78,400 a year
Full job description
The world isn’t standing still, and neither is allstateWe’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needsThat’s why now is an exciting time to join our teamYou’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramountWe empower every employee to lead, drive change and give back where they work and liveOur people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreamsFor more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they faceWe acted with conviction to advocate for seat belts, air bags and graduated driving lawsWe help give survivors of domestic violence a voice through financial empowermentWe’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protectionWe are the good handsWe don’t follow the trendsWe set them.
Compensation data
“compensation range for this position is $56,000- $78,400 per year, based on experience and qualifications.”
A $1000 sign on bonus is applicable for this posting for all candidates who have a resident property and casualty license or a designated home state license in florida or texas.
Job summary
Allstate insurance company has an exciting opportunity for a commercial represented/litigation adjuster!
This job is responsible for investigating complex and occasionally highly complex commercial auto claims when an attorney is representing the injured party which typically will include bodily injury uninsured or underinsured motorist (um/uim) claims in single or multi car accidents in which commercial policy holders are involvedThe individual also handles claims involved in litigation, arbitration or mediation, coordinating with legal counsel and participating in depositions, hearings, trial, or arbitrationsThe individual takes recorded statements, resolves loss of use claims, issues payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolvedThe individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention while verifying coverage, investigating and determining liability, reviewing and determining damages, and negotiating and settling complex claimsThe individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the teamThe individual works independently, prioritizes the individual`s own responsibilities, and manages the individual`s own workloadThe individual consistently meets band level behaviors, production, quality and/or customer service goals.
Key responsibilities
Customer service
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Manages, researches and responds to complex customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; participates in determining necessary personal and business unit action plan s
File documentation and reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
Coverage, liability and evaluation
Determines and explains minimum coverage limits in moderately complex and occasionally complex commercial policy claims involving single or multiple claimants
Sets initial reserve, updates reserve, documents rationale and claim summary notes
Obtains photos and/or conducts scene investigation
Takes recorded statements from claimants, insured’s, witnesses, medical providers, etc., conducts investigations into complex auto accidents involving commercial policy holders, determines liability, and prepares summaries
Evaluates and determines potential use of experts; reviews reports and participates in selecting the expert
Determines claim value
Reviews file to identify complex potential legal issues
Negotiation and settlement guidance
Negotiates and settles claims in accordance with business unit best practices
Reviews medical reports in preparation for claims settlement evaluation
Other projects and responsibilities
May participate in one or more complex or occasionally highly complex special assignments
May serve as a committee team lead for large projects or as a committee team member on very large projects
May serve as a subrogation or arbitration panelist
May participate in oversight activities
Researches, responds to, or participates in department of insurance complaints or investigations
Participates in or leads telephone alert conferences regarding complex claims referred to home office
Prepares referrals to home office
Researches and responds to or resolves complex compliance issues
May lead roundtable and/or calibration discussions
Training - if offered the role, you will go through virtual trainingYou will receive ongoing support, mentoring and coaching as you develop your career.
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license.
If required, the hiring manager will work with you along with the centralized licensing team to ensure that you are properly licensed.
This position is not available for california residents.
Preferred qualifications
You’re a great match for this role if:
2+ years of represented claims handling experience is required
1+ years of litigation claims handling is preferred
You want to utilize your customer service skills to help restore peoples’ lives’
You have a strong desire to make a difference through compassionate customer service
You’re an empathic, upbeat and friendly self-starter who can work independently, as well as, on a team
You’re excited about solving problems and coming up with creative solutions
You feel comfortable working within the microsoft office suite and would be excited to learn new technology
You’re organized and able to multi-task in a fast-paced environment
You’re known for clear and professional communication – both written and verbal
You have a bachelor’s degree and/or prior customer service experience
Being bilingual and/or having prior military experience is a plus
We offer:
A culture of learning where you can expect to develop foundational skills for the future
Leadership teams that are communicative and compassionate
Impactful work by serving customers and the community in times of need
Potential for flexible work arrangements
A culture in which you dress for your day
Recognition and advancement opportunities
Paid time off, 401(k) and pension
Medical, dental, and vision coverage
You can view all allstate benefits @ https://allstategoodlife.com
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good workGood lifeGood hands®.
As a fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginningOur total rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k)Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policyFor a full description of allstate’s benefits, visit allstate.jobs/benefits/
Learn more about life at allstateConnect with us on twitter, facebook, instagram and linkedin or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective july 1, 2014, under indiana house enrolled act (hea) 1242, it is against public policy of the state of indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the united states, a member of the indiana national guard or a member of a reserve component.
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