The world isn’t standing still, and neither is allstateWe’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needsThat’s why now is an exciting time to join our teamYou’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramountWe empower every employee to lead, drive change and give back where they work and liveOur people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreamsFor more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they faceWe acted with conviction to advocate for seat belts, air bags and graduated driving lawsWe help give survivors of domestic violence a voice through financial empowermentWe’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protectionWe are the good handsWe don’t follow the trendsWe set them.
Job summary
Demonstrates basic knowledge for managing all facets of assigned teamManages critical performance indicators and provides guidance and coaching to reach company targetsObserves day to day interactions between front line employees/customers and develops specific coaching plans to help frontline employees exceed goalsManages multiple goals, objectives, programs, policies, and procedures in a business area gained through experience and training.
Schedule: working at least one weekend day per week will be required.
Key responsibilities
Manage and lead front-line employees (allstate/vendor partners) by creating a highly motivated and rewarding work environment using guidance, feedback recognition, empowerment, listening, valuing diversity, and acting as a role model for others
Develops strategies and objectives directed toward meeting unit goals, handling and resolving customer escalations, and exceeding customer expectations
Direct workflow of unit and assign job responsibilities according to unit goals, including the management of demand and capacity to ensure an exceptional, personal, and effortless customer experience
Establish/communicate vision and mission messaging, job performance standards, and work procedures
Identifies and addresses training needs in all critical processes, procedures, and business rules including the most current and up to date sales/service processes depending on assigned team
Manage team performance, and make recommendations/implement action plans to help employees succeed
Conduct performance reviews, evaluates employee potential, and recommend employee promotions, merit increases, or terminations
Establish and maintain production standards and measurement methods by aiding employees in interpreting information, understanding, and applying basic principles, policies and procedures.
Effectively provide coaching, guidance, and feedback by practicing talk paths, expectation setting and sales techniques (when applicable)
Committed to creating and supporting an inclusive work environment and administering human resources guidelines and policies and resolves employee’s issues and concerns regarding these policies
Supervisory responsibilities:
This job does have supervisory duties
Preferred qualifications
Education and experience
2 or more years of related experience
Education/work experience will be considered
Certificates, licenses, registrations
Property & casualty (p&c) license required (customer contact center leaders only)
Functional skills
Excellent computer skills in a microsoft windows environment
Evidence of the ability to practice a high level of confidentiality
Excellent organizational management skills
Excellent written and spoken communication skills
Demonstrated knowledge of basic economic, budgeting, and accounting principles and practices
Ability to interview applicants, assess sales and or customer service skills, and recommend hire
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good workGood lifeGood hands®.
As a fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginningOur total rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k)Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policyFor a full description of allstate’s benefits, visit allstate.jobs/benefits/
Learn more about life at allstateConnect with us on twitter, facebook, instagram and linkedin or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective july 1, 2014, under indiana house enrolled act (hea) 1242, it is against public policy of the state of indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the united states, a member of the indiana national guard or a member of a reserve component.
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