Job details
Salary from $51,000 a year
Full job description
The world isn’t standing still, and neither is allstateWe’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needsThat’s why now is an exciting time to join our teamYou’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramountWe empower every employee to lead, drive change and give back where they work and liveOur people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreamsFor more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they faceWe acted with conviction to advocate for seat belts, air bags and graduated driving lawsWe help give survivors of domestic violence a voice through financial empowermentWe’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protectionWe are the good handsWe don’t follow the trendsWe set them.
Job summary
The adjusting function is responsible for verifying policy coverage and limitsThe adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claimsProperty claims involve resolution of first party property-related claims.
Under limited supervision, this job is responsible for investigating, negotiating and settling one or more types of moderately complex and occasionally complex specialized property insurance claimsThis individual reviews the insurance policy, determines loss coverage, and delivers compassionate service that is fast, fair and easy to ensure customer retentionThe individual provides work guidance and direction to less senior employeesThe individual works independently, prioritizing the individual`s own responsibilities, and managing the individual`s own workloadThe individual also consistently meets band level behaviors, production, quality, and/or customer service goalsSpecialty areas include litigation, condo and public adjuster.
Job description
Customer service
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; works independently to create personal action plans
File documentation and reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
May handle first notice of loss of water damage claims
Coverage, liability and evaluation
Investigates, reviews, determines and verifies moderately complex and occasionally complex coverage/policy information
Assists in reviewing files and making recommendations to refer files to home office for escalation
Damage estimating
Reviews/approves moderately complex and occasionally complex repair estimate
Organizes and reconciles bills
Selects estimate for review/reinspection
Handles ale (additional living expense) claims as needed
Handles contents inventories and contents pricing analysis and prepares claims reports
Handles claims that include public adjuster involvement
Adheres to applicable compliance standards
Compensation data
The compensation for this position is $51,000+ per year, based on experience and qualification
Job qualifications
2+ years of property claims adjusting experience required
2+ years of customer service experience required
Experience with xactimate estimating platform preferred
Bachelor`s degree in related field preferred or equivalent experience
Ability to interact effectively with internal or external customers and act with empathy
Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit
Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis
Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives
Applies general and occasionally broad negotiation and/or arbitration skills
Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships
Applies general and occasionally broad problem solving skills to continuously improve business outcomes
Ability to investigate, evaluate, negotiate and settle moderately complex and occasionally complex claims
Provides individual decision making within authority limits
Has and maintains all appropriate licenses and registrations for the role per state requirements
This position is not available for california, alaska, and hawaii residents
This position is only available to candidates who reside in eastern, central, or mountain time zones
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good workGood lifeGood hands®.
As a fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginningOur total rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k)Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policyFor a full description of allstate’s benefits, visit allstate.jobs/benefits/
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective july 1, 2014, under indiana house enrolled act (hea) 1242, it is against public policy of the state of indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the united states, a member of the indiana national guard or a member of a reserve component.
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