Job details
Salary up to $155,000 a year
Full job description
The world isn’t standing still, and neither is allstateWe’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needsThat’s why now is an exciting time to join our teamYou’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramountWe empower every employee to lead, drive change and give back where they work and liveOur people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreamsFor more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they faceWe acted with conviction to advocate for seat belts, air bags and graduated driving lawsWe help give survivors of domestic violence a voice through financial empowermentWe’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protectionWe are the good handsWe don’t follow the trendsWe set them.
Desirable criteria
Ability to drive operational efficiency through data driven decision making, automation, and standardization.
Experience working in a shift schedule with a follow the sun model, working as part of a global team.
Experience working in an agile environment to help develop infrastructure as code using a jenkins ci/cd pipeline.
Previous experience managing a team(s) of network and system engineers.
Itil foundation level qualification / knowledge
Job summary
The role of the network operations center (noc) manager is to lead a team focused on flawless execution of critical infrastructure incident managementThe manager is responsible to ensure day to day operational commitments are executed on time and with a high degree of quality, be a point of escalation for critical incidents with customer impact, identify and drive operational efficiencies through automation and best practices, build and manage a highly engaged global workforce and provide strategic direction for the nocThis role is part of a larger organization, production operations, whose focus is on maintaining and improving system availability for allstate.
Primary responsibilities:
The manager of the noc will be accountable for leading in the repair, automation, and preventative actions to provide support to allstate’s infrastructure.
Capable of providing employees with immediate feedback, coaching, and mentoring to improve performance through creating/documenting business goals, ensuring the employees document their development goals.
Experience working in a growth culture, where employees feel safe, are continuously learning, can practice what they learn, and feedback goes up, down, and across the organization.
Manage a team of diverse skilled engineers in incident, change, and problem management, helping to maximize availability across the allstate enterprise.
Ensure incidents are worked in a timely manner and with quality and what can’t be fixed is turned over to the next shift.
The noc manager will be a point of escalation for noc teams and will be expected to be an active participant leading major incident calls.
Experience working with vendors and or other departments, to ensure root cause and preventative actions are addressed in a timely manner through monthly vendor meetings where current sla’s are reviewed.
Lead the team in documenting standard operating procedures, creating lesson learned documentation, which can be presented by employees to employees for knowledge sharing.
Work to continuously improve noc monitoring and alerting.
Lead, monitor, and operate the support surrounding a disaster recovery tests.
Participate in weekend leadership on call rotation for impacting incidents and escalations
Be able to develop a strategy for the noc organization, either through your own research, articles or comparison/collaboration with other companies utilizing a noc
Collaborate with your peer engineering teams monthly and foster the collaboration of our employees internally and with their engineering peers.
Maintain and update business continuity plan for the noc.
Ensure employees adhere to hr policy
Essential criteria
3+ years working as an engineer performing design, planning, documenting, and support technologyWith experience in some or all of the following areas:
Cisco networks, red hat, avaya, windows, netapp, rubrik, palo alto, f5, and infoblox
Github, linux, powershell, python, ansible
Monitoring tools: splunk, netcool, scom
3+ years people or technical leadership or equivalent experience leading a team or working in a team oriented collaborative environment.
Ability to work within the departments shift scheduleIf the schedule should change you will be provided notice.
Compensation data
Compensation range for this position is $100,00 to $155,000 per year, based on qualifications and experience.
Paid time off, 401(k) and pension
Medical, dental, and vision coverage
Learn more about allstate benefits @ https://allstategoodlife.com
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good workGood lifeGood hands®.
As a fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginningOur total rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k)Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policyFor a full description of allstate’s benefits, visit allstate.jobs/benefits/
Learn more about life at allstateConnect with us on twitter, facebook, instagram and linkedin or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective july 1, 2014, under indiana house enrolled act (hea) 1242, it is against public policy of the state of indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the united states, a member of the indiana national guard or a member of a reserve component.
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