Job details
Salary $75,900 - $138,300 a year
Full job description
The world isn’t standing still, and neither is allstateWe’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needsThat’s why now is an exciting time to join our teamYou’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramountWe empower every employee to lead, drive change and give back where they work and liveOur people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreamsFor more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they faceWe acted with conviction to advocate for seat belts, air bags and graduated driving lawsWe help give survivors of domestic violence a voice through financial empowermentWe’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protectionWe are the good handsWe don’t follow the trendsWe set them.
Job summary
The purpose of the customer journey enablement team in product experience and design is to develop and execute on long-term strategy, processes, and initiatives that will reimagine consumer interactions by delivering one common digital interface for the enterpriseThis common digital interface, also known as the consumer engagement and management ecosystem (ceme), will build the capabilities of consumer facing technology supporting all interactions and users, on one shared technology stackThe team directly supports allstate’s vision and strategy of transformative growth.
The associate product manager is responsible for the product planning and execution all through the lifecycle of the productThis is inclusive of gathering and prioritizing requirements for the product, defining the vision for the product, and collaborating with engineering, marketing, sales, and operations departments to ensure that the financial and consumer satisfaction goals are met, as well as the company’s overall strategy and goals are supported by those of the productResponsibilities include collection of business and systems requirements from internal and external customers, writing specifications, driving project schedules from design to release, and managing the production launchThis role leverages functional expertise and knowledge of the business to increase operational efficiencies and transform all market facing businesses’ experienceThe incumbent should also have a working knowledge of various software methodologies, in particular scaled agile (safe).
Key responsibilities
Product planning
Develops and implements product strategies based on business value and consistent with company vision
Act as liaisons between departments to decide on proper strategies and plans while acting as points of contact
Work with coordinating departments to create and implement a decisive project plan and strategy from product development to launch
Act as the key authority and point of contact for project development concepts, business strategy and business models
Partner with the marketing, engineer and design teams to bring the product vision to life with prototypes and mocks
Ensure that various stages of product development are completed on time by leading, organizing and requesting constant updates product managers, product owners and from cross-functional teams
Forecasts short-term and long-term deliverables cross functionally using waterfall and agile best practices
Perform various project management duties, including creating a budget and ensuring it is not exceeded, managing work plans and facilitating an efficient product development effort between individual co-workers and departments
Facilitates/conducts requirements sessions and helps stakeholders across multiple disciplines understand business goals and priorities
Metrics and reporting
Responsible for the collection, analysis, and reporting of data that will be used to help evolve product
Ensure that high standards of reliability, quality, usability and measurement are adhered to throughout each phase of product development.
Product development
Manage the product backlog, create an effective vision and provide timely stakeholder feedback on development iterations.
Decompose complex problems into smaller manageable tasks by creating and prioritizing a backlog for the scrum teams
Ensure the successful execution of development standards to ensure tight feedback loops and clear product definition
Incorporate feedback and input from customers, partners and in-house teams on product strategy and finding ways to expand product market reach
Customer feedback and testing
Represent the voice of the end consumer throughout the development process
Use customer feedback, detailed market analysis, and data gathering to make decisions about product strategy
Engage in discovery/test & learn activities to quickly validate assumptions and product direction
Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
Capture actionable feedback and ideas to prioritize features and inform product roadmaps
Develop and build test concepts and manages design stage of features approved to be implemented
Program management support
Leads projects including strategy, communication and analysis that provide actionable recommendations
Develop presentations that articulate findings and recommendations as well as facilitate executive decision making and alignment for internal and external stakeholders
Communicates and presents project information to project team as well as providing presentation/ updates to senior level management
Knowledge/skills/abilities/experience
Stays current with skills by continually seeking opportunities for learning and development within their respective discipline(s)
Possesses advanced working knowledge of policies and procedures in management or other technical fields
Leverages awareness of current industry standards/environment to impact decisions and indicate requirements
Serves as a subject matter expert and can consult on issues within their discipline(s) from an internal perspective
3-5 years of experience; bachelor’s degree or equivalent project management certification preferred
Relevant technology background: experience writing business or technical requirements; experience with data analysis; programming background strongly preferred
Knowledge of products, program methodology, services, features and benefits
Technical understanding of processes, software applications, data analytics, and programming
Strong interpersonal, analytical, time management and organizational skills
Experience working with cross-functional teams
Revises or adopts work processes to support change management
Actively assesses, monitors, and develops bench strength for a department
Compensation data
Compensation range for this position is $75,900 to $138,300 per year, based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good workGood lifeGood hands®.
As a fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginningOur total rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k)Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policyFor a full description of allstate’s benefits, visit allstate.jobs/benefits/
Learn more about life at allstateConnect with us on twitter, facebook, instagram and linkedin or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective july 1, 2014, under indiana house enrolled act (hea) 1242, it is against public policy of the state of indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the united states, a member of the indiana national guard or a member of a reserve component.
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