Job details
Salary $81,400 - $93,000 a year
Full job description
The world isn’t standing still, and neither is allstateWe’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needsThat’s why now is an exciting time to join our teamYou’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramountWe empower every employee to lead, drive change and give back where they work and liveOur people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreamsFor more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they faceWe acted with conviction to advocate for seat belts, air bags and graduated driving lawsWe help give survivors of domestic violence a voice through financial empowermentWe’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protectionWe are the good handsWe don’t follow the trendsWe set them.
Job description
The service engineer is responsible for researching, designing, building, testing, deploying, analyzing, administering, and maintaining environments (hardware and software technology components) to meet current and future business needsThis includes monitoring and controlling the performance and status of technology components, and providing technology component support and problem resolution.
The service engineer (se) srConsultant level 1 executes and occasionally leads efforts to research, design, plan and maintain new or existing hardware and software technology componentsThe se srConsultant utilizes systems, scripting and developer skills to execute on tasks related to analysis, integration, and moderately to highly complex incidents and problems affecting test systems and multiple applicationsThis role also helps define and update items in the configuration management plan.
Job responsibilities
Execute, with little supervision, the completion of the following activities (concerning new hardware and software technology components or enhancements to existing components): research, analysis, design, selection, planning, and engineering.
Collaborate to build consensus with other service engineers to ensure that the modified hardware and software infrastructure interacts appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet business function and performance requirements.
Initiate the execution of testing, debugging, performance analysis, and documenting hardware and software technology components.
Execute or lead the implementation of hardware and software technology components by analyzing the current system environment and infrastructure, using technical tools and utilities, and performing complex product customizations.
Execute the support of service requests, performing routine administration, and supporting hardware and software infrastructure.
Execute, in collaboration with other service engineers, complex, hardware and software technology component analysis, and evaluation on resource requirements necessary to maintain/expand service levels or tune hardware and software infrastructure components for optimum performance.
Participate in the effort to ensure plans integrate effectively with other aspects of the technical hardware and software components.
Resolve incidents and perform root cause analysis, escalating high complexity incidents and problems to provide future application, hardware and/or software resiliency.
Identify significant changes for purposes of incident avoidance.
Uses subject matter expertise to coach and train less experienced employees under general direction.
Support the development and update of the configuration management plan.
Assist the effort to develop and maintain tools for the use of maintaining, modifying and monitoring hardware and software technology components.
Participate in the effort to determine the originating factors for a given incident and develop recommendations for preventing its repetition.
Develop plans to meet required service levels; design data collection and reporting mechanisms for technology component health reporting.
Support technician and srTechnician level service engineers in project management, planning and estimating, reporting, scheduling, and workflow; guides junior level service engineers in these processes.
Competencies
Architecture platform knowledge
Demonstrates a solid conceptual and business understanding of the platform, as well as related and peripheral componentsCapable of efficiently making changes to the platform which may impact other organizational functionsAble to quickly and accurately discuss the impact of new technology, applications and design criteria on the platformKnowledgeable of the major business units which use the platform(s)Able to communicate with users and customers regarding various business functions and how they fit into the platform in an easily understood manner.
Software product knowledge
Demonstrates a conceptual and practical understanding of the product and its applicability, as well as related productsAble to quickly and accurately discuss the interrelational effects between the product or its usage and new technology, platforms and design criteriaKnowledgeable of the major users of the product and their needs and issuesClearly and effectively communicates with users, customers, and management regarding various functional changes and enhancements related to the product.
Problem solving
Demonstrates the ability to resolve difficult problems and implement solutions that may go beyond the scope of initial client or user complaintDevelops multiple potential solutions to problemsRecognizes key issues inherent in problems and addresses them in relation to their severity and importance to the organizationEvaluates solutions for long term benefits and impact, not settling for short term resolution onlyInvolves stakeholders from other functional areas in problem resolution, influencing others outside of area of responsibility to take actionDemonstrates persistence and thoroughnessDisplays a soundness of decisions as reflected in resultsDemonstrates resourcefulness in problem resolutionEstablishes standards, procedures and benchmarks to minimize potential problems within areas of responsibility.
Standards and procedures
Demonstrates mastery of the standards and procedures in practical applications of a difficult naturePossesses sufficient knowledge, training, and experience to be capable of successfully following standards and procedures without requiring support and instruction from othersAble to train and educate by setting the example, giving appropriate instruction, providing leadership, and generally raising the level of performance of others while on the jobDemonstrates an attentiveness and vigilance regarding violations of standards and procedures, and takes appropriate action to remedy.
Technology industry knowledge
Demonstrates in-depth knowledge of the new technology and its impact on the systems infrastructure of the companyDemonstrates acute knowledge of industry trends, emerging technologies, competitors` products and services, regulations and legislation impacting the companyAttends industry seminars and forums on a regular basisSuccessfully investigates, evaluates, recommends and implements new technology to meet requirements of state-of-the-art systems and projects.
Thriving in change
Possess a solid understanding of thriving in change as demonstrated by my ability to: openly support and embrace change, approach change in a factual, positive and constructive manner prior to reacting, am able to make effective and accurate decisions in a fast-changing environment, show flexibility and open-mindedness when priorities and goals change, identify, respect and utilize the different capabilities and interests of others, am able to plan and estimate future work efficiently, and anticipate problems and obstacles in sufficient time to minimize impact.
Job qualifications
College degree or equivalent work experience; 4-5 years of related experience and technology certification preferred (i.eWindows 2xxx, citrix, storage, hardware, itil, etc.)
Compensation data
Compensation range for this position is $81,400 - $93,000 per year, based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good workGood lifeGood hands®.
As a fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginningOur total rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k)Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policyFor a full description of allstate’s benefits, visit allstate.jobs/benefits/
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective july 1, 2014, under indiana house enrolled act (hea) 1242, it is against public policy of the state of indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the united states, a member of the indiana national guard or a member of a reserve component.
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